Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Ducentino

Cheltenham,VIC

Summary

A Compliance professional with over six years’ experience in the fresh produce industry, with proven success in a range of fast-paced and various job functions. Key strengths include relationship building, communication and ability to grasp new concepts quickly and efficiently. Detail-oriented Compliance Manager offering 5 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. Dedicated Compliance Manager proficient in reviewing digital and physical data for risk and compliance issues. Highly analytical, organized and detail-oriented with excellent critical thinking skills.

Overview

14
14
years of professional experience

Work History

Compliance Manager

Morco Fresh
12.2019 - Current
  • Management of the Food safety program (SQF)
  • Managing 15-20 people in QA and Compliance departments
  • Compliance – Training staff, ensuring staff adhere to company policies
  • OHS – Conducting regular toolbox talks with key staff
  • Conducting risk assessments within the operation and finding solutions to mitigate the risk from the findings of the assessments
  • Completing all non-conformances report for key stakeholders, with root cause analysis
  • Onboarding of new staff – Conducting interviews through to conduction of onsite workplace inductions for successful applicants
  • Signing off on product specification sheets for the onboarding of new tenders
  • Manage a wide range of stakeholders across the business at all levels, including QA, Compliance, customer service, and administration at a national level
  • Actively identify any process improvements relating to how the company manages and maintains operations.
  • Prepared records and data for regular audits.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Managed compliance efforts, reporting and audits.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
  • Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Kept new and modified products and services in conformance with security and compliance regulations.
  • Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
  • Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
  • Streamlined compliance processes by implementing efficient monitoring systems and tools.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
  • Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Designed effective risk assessment strategies that helped identify areas where additional attention was needed to maintain full regulatory compliance.
  • Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
  • Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
  • Evaluated third-party vendors'' adherence to applicable laws/regulations before engaging them as partners or service providers for the company''s projects.
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
  • Oversaw a team of compliance professionals, providing guidance, mentorship, and support to ensure their continued growth and development.
  • Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Conducted quarterly audits of environmental management compliance.
  • Reviewed business contracts for compliance with regulatory requirements, minimizing legal exposure and ensuring all commitments were met.
  • Played a key role in shaping company policy by participating in industry forums, conferences, and networking events focused on compliance matters.
  • Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
  • Collaborated with contract team to review client contracts and facilitate personnel compliance training.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
  • Drove optimization of regulatory risks management, control testing and process improvements.
  • Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
  • Publicized health and safety program requirements and mentored employees on critical nature of compliance.
  • Defined and developed policies and procedures for consumer reporting and privacy practices.
  • Audited food safety practices to evaluate performance and deliver effectiveness of preventive controls.
  • Monitored key food safety KPIs and prepared evaluations, assessments, and reports.
  • Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
  • Assisted in developing and implementing a robust ethics program, fostering a strong culture of integrity and compliance throughout the company.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
  • Supervised and coached compliance personnel in mortgage and home equity, vehicle lending, credit card services and deposits monitoring.
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Facilitated company-wide review of personnel wage and hour practices.
  • Backed data security and information privacy efforts.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.
  • Executed corporate food safety strategies, policies and procedures.
  • Supported marketing team in review and submission of regulatory articles and newsletters.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Devised and maintained compliance recordkeeping processes to support initiatives.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Established and monitored compliance procedures to provide consistent implementation across departments.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Investigated potential compliance violations and reported findings to senior management.
  • Kept up to date on compliance trends and rulings using meticulous research and study.
  • Analyzed and identified risk areas to determine compliance with applicable laws and regulations.

Buyer

Morco Fresh
01.2017 - 12.2019
  • Checking quality of fruit and vegetables procured from market agents
  • Procurement of stock from the market
  • Raising purchase orders for stock procured
  • Creating load lists for stock procured to be checked off at the warehouse
  • Facilitating in sales conducted at the market
  • Management of the CHEP account in the market
  • Key account management of key suppliers for the business.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.

Administration Manager

Morco Fresh
01.2015 - 01.2017
  • Managing 10 staff
  • Managing the end to end operations in Admin, which included an order entry team, customer service team and dispatch team
  • Monthly pricing for different customer segments
  • Reconciliation of RCTI at month end
  • Preparation of buy lists for procurement team.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
  • Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
  • Updated reports, managed accounts, and generated reports for company database.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Completed bi-weekly payroll for 10 employees.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Fund Administrator

IOOF Melbourne
05.2010 - 12.2014
  • Consistently maintained exemplary standards of accuracy in providing administration and client service to financial advisers and fund members
  • Proficient across various functions of the Operations framework in order to accommodate changing business needs
  • Developed productive working relationships with both internal and external stakeholders
  • Facilitated training of staff
  • Responded proactively to business changes, adapting work processes to accommodate changes.

Education

Bachelor of Business (Banking & Finance) -

Victoria University
01.2012

Skills

  • Communication: engages stakeholders at all levels of business with a credible and personable communication style; listens actively to others and presents key messages clearly and concisely, both verbally and in writing, to support effective decision-making
  • Organization & Planning: defines clear priorities and assesses workload regularly to plan tasks and manage time effectively to ensure results are achieved, quality standards maintained and deadlines are met
  • Adaptability: responds readily to changing business requirements and customer demands
  • Initiative: displays strong initiative and problem-solving skills to manage workload autonomously and support continuous improvement in service delivery and business performance
  • Team Player: contributes positively and possesses strong commitment to working team environments
  • Customer Focus: consults actively with key internal and external customers to ensure a clear understanding of their needs and priorities; tailors’ advice and services to meet the needs of each customer group and strives to deliver the optimal customer experience
  • Information Technology: harnesses experience and aptitude for information systems to manage data; adaptive and responsive to changing technologies and proficient in Microsoft Office
  • Conducting investigations
  • Audit oversight
  • Risk Analysis
  • Document reviews
  • Quality controls
  • Regulatory Documentation
  • Compliance documentation

References

Available on request

Timeline

Compliance Manager

Morco Fresh
12.2019 - Current

Buyer

Morco Fresh
01.2017 - 12.2019

Administration Manager

Morco Fresh
01.2015 - 01.2017

Fund Administrator

IOOF Melbourne
05.2010 - 12.2014

Bachelor of Business (Banking & Finance) -

Victoria University

Similar Profiles

CREATE PROFILE
Matthew Ducentino