Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

MATTHEW EGEN

Brisbane

Summary

Dynamic sales consultant with a track record of success at Brisbane BMW, specializing in relationship management and sales negotiation. Demonstrated expertise in contract management and exceptional customer service, leading to increased repeat business and referrals. Recognized for enhancing customer satisfaction and effectively resolving conflicts, contributing significantly to overall business growth.

Overview

11
11
years of professional experience

Work History

BMW Genius

Brisbane BMW
Brisbane
08.2022 - Current
  • Oversaw efficient delivery operations for entire fleet of new vehicles.
  • Cultivated customer relationships by actively listening to clients.
  • Finalised documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Reviewed customer feedback surveys and identified areas of improvement in terms of products or services offered at the dealership.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Participated in trade shows or other marketing events to promote dealership offerings.
  • Resolved customer complaints regarding products or services efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained strong product knowledge of vehicles available at the dealership.

Sales Consultant

Brisbane BMW
Brisbane
08.2022 - Current
  • Facilitating clear interactions with clients.
  • Identifying customers' needs and recommending suitable vehicles and services
  • Developing relationships with customers through floor prospecting, cold calling, and networking
  • Responding to customer inquiries
  • Maintaining ongoing relations to promote repeat business
  • Finalised documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Managed sales negotiations and financing options.
  • Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
  • Ensured compliance with all applicable laws related to selling cars.
  • Resolved customer complaints regarding products or services efficiently and effectively.
  • Scheduled automotive deliveries with vendors and customers.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Ramp Agent, and Baggage Handler

Brisbane
04.2022 - 07.2022
  • Support on time departure of aircraft, optimal load capacity of freight and cargo to load controls specifications.
  • Liaising with team members in assembling equipment upon aircraft arrival and departure.
  • Co-ordinate relevant load sequencing, organise with team members ensuring correct load order is performed to load controls instruction report.
  • Perform accurate 'on time performance' for an aircraft during offloads and loading ensuring KPI’s are met.
  • Experience in driving a wide range of vehicles and heavy loads for servicing aircraft.

Duty Manager

Northside Wizards Basketball
Brisbane
08.2021 - 01.2022
  • Responsible for the daily operations of the business and business administration, facilities, and customer service.
  • Taking initiative in ensuring that customers are satisfied, and employee interactions are positive.
  • Trouble shooting customers queries, resolving customers issues that may arise, and reporting outcomes to upper management.
  • Reception duties greeting and directing customers and visitors, administration, and filing.
  • Opening and closing venue duties performed.
  • Operating various machinery and equipment ensuring the facility is operational.

Labourer

A Team Construction
Brisbane
09.2017 - 02.2019
  • Attentive and proactive support to tradesmen during erection of wall frames and trusses, installing windows and doors.
  • Actively motivate team members and improve productivity with a healthy and reliable work ethic, utilising tools and equipment to ensure accuracy and integrity.
  • Ensure joist hangers and cyclone straps secured according to specification, alongside assisting with preparation, positioning and distribution of materials and equipment.
  • Helping to erect and dismantle scaffolding, ramps, barricades, and warning lights, assist with local deliveries, loading and unloading materials.
  • Strict adherence to policies and procedures, OH&S and WHS requirements, as well as general site clean-up.

Warehouse Store person

Blue Ridge Solar Pumps
Brisbane
01.2016 - 11.2017
  • Provide fast, accurate and organised assistance to warehouse team maintaining stock, spare parts and supplies utilising company equipment and machinery.
  • Move inventory and materials across facilities and process stock for large quantities of orders and deliveries.
  • Maintain high level of quality control and ensure all items are stored to reduce damage and improve lifespan.
  • Detailed recording of stock numbers, completing stock take and updating company data base.
  • Enthusiastic customer service, delivering items to clients and assisting with spare parts enquiries.
  • Ensure workplace and public areas are maintained to a high standard of cleanliness, adhering to company policies and procedures, while following OHS guidelines.

Pizza Specialist

Meltz Gourmet Pizza Bar
Brisbane
10.2014 - 08.2017
  • Offered outstanding customer service as first point of contact, alongside phone orders and scheduling, greeting customers and explaining in-depth menu items and allergy advice.
  • Providing thorough training and inductions for new staff members.
  • Strictly adhere to industry standards, safe food handling and cleanliness at all times.
  • Prepare and cook pizzas and other menu items in pizza oven.
  • Selected as Acting Manager when required.
  • Understand and comply consistently with our standard portion sizes, cooking methods, quality standards and rules, policies, and procedures.
  • Complete opening and closing checklists.

Education

Bachelor of Business - Business Communications, Business Management & Marketing

QLD
01.2021

High School Diploma -

Ferny Grove State High Scholo
Brisbane, QLD
12-2018

Skills

  • Organisational skills
  • Relationship management
  • Customer relationship management
  • Sales negotiation
  • Contract management
  • Product knowledge
  • Lead generation
  • Conflict resolution
  • Networking skills
  • Effective communication
  • Problem solving
  • Teamwork and collaboration
  • Full-cycle sales process
  • Sales closing

References

  • Chris Christie, Owner - Meltz Gourmet Pizza Bar, 0412 296 565
  • Peter Rutherford, Owner - A Team Constructions, 0432 760 582
  • John Cooper, Owner - Blue Ridge Solar Pumps, 0428 890 808

References

References available upon request.

Timeline

BMW Genius

Brisbane BMW
08.2022 - Current

Sales Consultant

Brisbane BMW
08.2022 - Current

Ramp Agent, and Baggage Handler

04.2022 - 07.2022

Duty Manager

Northside Wizards Basketball
08.2021 - 01.2022

Labourer

A Team Construction
09.2017 - 02.2019

Warehouse Store person

Blue Ridge Solar Pumps
01.2016 - 11.2017

Pizza Specialist

Meltz Gourmet Pizza Bar
10.2014 - 08.2017

Bachelor of Business - Business Communications, Business Management & Marketing

High School Diploma -

Ferny Grove State High Scholo

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