Matthew Falk
Milton,QLD
Summary
Im seeking a position at your branch as i am enthusiastic about the field i just understand that RACQ is not in a position to be confident with my roll.
Im a Member Engagement Specialist with a track record of enhancing customer satisfaction and financial compliance at RACQ Bank.
I excelled in managing high-volume transactions and maintaining meticulous financial records, showcasing exceptional attention to detail and problem-solving abilities.
Skilled in teamwork and collaboration, consistently achieving seamless customer experiences and operational excellence.
Overview
5
5
years of professional experience
Work History
Member Engagement Specialist
RACQ Bank
08.2022 - Current
- Ensured financial compliance by adhering to company policies and procedures while managing retail accounts receivables.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Insurance Consultant
Compare the Market
01.2020 - 07.2020
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Evaluated competitor offerings by researching market trends to inform targeted sales pitches that highlighted unique value propositions of available policies.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
Skills
- Exceptional communication
- Performance Tracking
- Brand representation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
hobbies
I play volley ball every Thursday
Languages
Spanish
Limited Working
Timeline
Member Engagement Specialist
RACQ Bank
08.2022 - Current
Insurance Consultant
Compare the Market
01.2020 - 07.2020
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