Matthew Floyd
Constitution Hill,NSW
Summary
Senior Retail Manager focused on successful team building, implementing a strong culture and operational improvements. Reliable team player committed to building high-performing teams. 16 years retail experience
Overview
19
19
years of professional experience
Work History
Senior Manager
Hardware & General
Dural
08.2023 - Current
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Used data and analytics to diagnose trends and link to business performance outcomes.
Store Manager
Anaconda
Penrith
01.2023 - 08.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Operations Manager
Bunnings
Seven Hills, NSW
02.2015 - 11.2022
- Established positive and effective communication among team and organization leadership.
- Identified and resolved unsafe or ineffective practices.
- Set, encouraged and optimized internal processes to maintain responsiveness to demands of our customers.
- Managed a team of over 150 people, implemented and maintained rosters for 3 separate departments
- Managed multiple KPI's across the business, implementing processes to ensure their fruition
- Responsible for a store making over $55 million per year
- Drove all team member development
- Managed workplace grievances and performance managed team when required
Department Manager
Bunnings Warehouse
Marsden Park, NSW
02.2008 - 02.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept team workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached and trained team in product specifications, sales and selling techniques, significantly increasing customer satisfaction ratings.
Front Office Manager
Rydges World Square Hotel
Sydney, NSW
01.2005 - 11.2007
Education
Advanced Diploma in Business Management - Retail Management
Victoria University
Melbourne, VIC06.2012
High School Diploma -
Farrer Memorial Agricultural High School
Tamworth, NSW11.1999
Skills
- Maintaining Compliance
- Hiring and Onboarding
- Team Leadership
- Cost Management
- Customer Service
- Inventory Management
- Financial Management
- Department Oversight
- Performance Monitoring and Evaluation
- Budget Development
- Performance Improvement
Timeline
Senior Manager
Hardware & General
08.2023 - Current
Store Manager
Anaconda
01.2023 - 08.2023
Operations Manager
Bunnings
02.2015 - 11.2022
Department Manager
Bunnings Warehouse
02.2008 - 02.2015
Front Office Manager
Rydges World Square Hotel
01.2005 - 11.2007
Advanced Diploma in Business Management - Retail Management
Victoria University
High School Diploma -
Farrer Memorial Agricultural High School
Similar Profiles
Justin JohansonJustin Johanson
Assistant Manager at Hardware & GeneralAssistant Manager at Hardware & General
Francis ChinkuyuFrancis Chinkuyu
Sales Manager at Creck Hardware and General SuppliersSales Manager at Creck Hardware and General Suppliers
Keely SawyerKeely Sawyer
Retail Sales Associate at BHI Hardware And GeneralRetail Sales Associate at BHI Hardware And General