Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Flynn

Rose Bay

Summary

Dynamic Floor/Bistro Supervisor at The Golden Sheaf Hotel, adept at enhancing team productivity and optimising service efficiency. Proven expertise in audio equipment management and bar stock oversight, coupled with strong leadership and problem-solving skills. Committed to delivering exceptional customer service while ensuring compliance with health and safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Floor/Bistro Supervisor

The Golden Sheaf Hotel
10.2022 - Current
  • Set up, maintained, and monitored audio equipment (speakers, DJ decks, microphones), ensuring clear sound quality and appropriate volume levels throughout events and functions.
  • Oversaw bar stock levels, restocked efficiently, and ensured optimal product availability to support fast-paced service.
  • Assisted in training new staff on service protocols, customer engagement, and operational procedures
  • Optimised food ordering procedures to increase speed of service and reduce wait times.
  • Enhanced team productivity through conducting performance evaluations with team members.
  • Monitored venue capacity, reorganised floor layouts, and optimised space to maximise guest comfort and safety during high demand periods.

Fast Food Cook

Betty's Burgers & Concrete
01.2022 - 03.2023
  • Worked collaboratively in a fast-paced environment that demanded quick order turnarounds.
  • Maintained a clean and organised workspace, contributing to a safe work environment that meets health and sanitation standards.
  • Cooked menu items according to specified instructions and recipes including the BOH preparation of fresh vegetables, sauces and meats.
  • Trained and assisted new kitchen staff members.

Education

Bachelor of Business - International Business

University of Technology Sydney
Sydney, NSW
06-2025

Skills

  • Team leadership, coordination and delegating responsibilities among staff
  • Teamwork and collaboration
  • Problem-solving abilities
  • Reliability
  • Health, safety & RSA compliance
  • Customer service & conflict resolution
  • Strong communication & interpersonal skills

Certification

Responsible service of alcohol certification (RSA)


Certificate II in Kitchen Operations - SIT20416

Timeline

Floor/Bistro Supervisor

The Golden Sheaf Hotel
10.2022 - Current

Fast Food Cook

Betty's Burgers & Concrete
01.2022 - 03.2023

Bachelor of Business - International Business

University of Technology Sydney

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Matthew Flynn