Matthew Foster
Regents Park,QLD
Summary
Results driven workforce planner with extensive expertise in workforce planning within aviation operations, food manufacturing, and transcription production. Proven track record in identifying improvement areas, developing strategic initiatives, and coordinating recruitment efforts to meet organisational needs. Highly skilled in implementing cost saving schedules, managing staff assignments, and utilising Excel for data analysis and updates. Detail oriented with a strong focus on accuracy and deadlines in fast paced environments, complemented by leadership experience that enhances decision making and generates insightful reports for management.
Overview
13
13
years of professional experience
Work History
Rostering Officer
Vertaview
04.2025 - Current
- Created and managed dynamic rosters to ensure operational demands were consistently met across multiple functions.
- Utilised UKG rostering software to optimise workforce allocation and scheduling accuracy.
- Supported business objectives by ensuring the right people were in the right place at the right time To ensure clients are cared for.
- Play a key role in aligning workforce availability with operational demands to ensure seamless service delivery.
- Utilise UKG rostering software to optimise staff allocation and maintain accuracy in workforce planning.
- Resolve scheduling conflicts and adapt rosters quickly in response to business changes or unforeseen challenges.
- Collaborate closely with managers and team leaders to maintain optimal staffing levels.
- Apply strong organisational, problem solving, and communication skills to support both staff and management
Rostering Coordinator
ISS Security
10.2024 - 03.2025
- Tracked manpower levels and staff budgets to manage costs.
- Enhanced scheduling flexibility to respond to unforeseen changes, minimizing disruptions.
- Coordinated daily scheduling tasks, ensuring efficient time management and prioritisation.
- Managed on-call scheduling operations, ensuring 24/7 coverage and support.
- Adapted scheduling procedures to accommodate changing organisational needs and priorities.
- Helped employees overcome problems and challenges through advice and guidance.
- Facilitated communication, handling phone and email correspondence.
Scheduler (8 Wk Contract)
DV Connect
08.2024 - 10.2024
- Developed comprehensive scheduling systems to streamline operations and improve productivity.
- Integrated scheduling functions with other operational systems for seamless workflow management.
- Oversaw conflict resolution in scheduling, ensuring smooth operational flow.
- Managed scheduling to ensure adequate staffing during peak call times.
- Collaborated with other supervisors to identify trends and develop strategies for improving overall call centre operation.
- Provided regular reports to senior management on call centre staff performance.
Workforce Planner
Youfoodz
12.2021 - 08.2024
- Identified areas of the company that needed improvement and developed workforce planning strategies and a list of recruitment needs
- Worked alongside production managers to implement cost-saving schedules and rosters
- Reacted to staff coming on and off shift as per the operational requirements
- Checked and updated staff time sheets for payroll
- Recruited and screened candidates for our production needs
- Updated staff's ADP (annual leave, sick leave) and updated staff work patterns
- Checked overtime of all departments weekly
- Worked with a lot of excel spreadsheets and updated the data regularly
- Allocated multiple and often conflicting tasks on the go
- Ensured a sufficient number of typists are allocated to our clients' jobs
- Worked autonomously and as part of a high-performing team
- Organized and prioritized work to complete transcripts in a timely, efficient manner
- Remained up-to-date on office systems and procedures
Workforce Planner
Auscript
08.2020 - 12.2021
- Allocate multiple and often conflicting tasks on the go
- Ensure sufficient number of typists are allocated to our clients jobs
- Work autonomously and as part of a high performing team Organize and prioritize work to complete transcripts in a timely, efficient manner
- Remained up-to-date on office systems and procedures
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase client satisfaction and retention.
Day of Operations
Virgin Australia
08.2012 - 08.2020
- Delivered a high standard of safety, service delivery, and on-time performance while adhering to standard operating procedures
- Planned and scheduled upcoming shifts and annual leave
- Completed various administration jobs whilst running the operation
- Adjusted flights to ground crew teams and managed accordingly
- Reported daily activity, incidents, safety, repair, and irregularity reports including equipment and property damage to management
- Managed delays and weather disruptions
- Used Word, Excel, email, and multiple programs (GOPS, shift logic)
Education
Year 12 Graduate -
Runcorn State High School
11.2007
Skills
- Client-specific scheduling
- Problem-solving
- Strong work ethic
- Workflow optimisation
- Timesheet management
- Resource planning
- Production schedules
- Teamwork and collaboration
- phone etiquette
- Data entry
- Key relationship development
- Critical thinking
- MS office
- Attention to detail
- Decision making
Timeline
Rostering Officer
Vertaview
04.2025 - Current
Rostering Coordinator
ISS Security
10.2024 - 03.2025
Scheduler (8 Wk Contract)
DV Connect
08.2024 - 10.2024
Workforce Planner
Youfoodz
12.2021 - 08.2024
Workforce Planner
Auscript
08.2020 - 12.2021
Day of Operations
Virgin Australia
08.2012 - 08.2020
Year 12 Graduate -
Runcorn State High School
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