Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Gersbach

Gledswood Hills,NSW

Summary

Proven leader with a track record of exceeding sales targets through strategic planning and exceptional relationship building. Skilled in negotiation, operations client service/retention.

I've successfully implemented client relationship management systems and enhanced customer satisfaction across roles.

Expert in achieving key business development goals with a focus on results.

Organized and dependable, I am able to manage multiple priorities with a positive attitude. As well as a willingness to take on added responsibilities to meet set goals with an ability to handle multiple projects simultaneously with a high degree of accuracy yet still a team first focus.

Overview

15
15
years of professional experience

Work History

Director

DSA Transport Management Pty. Ltd.
01.2015 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Oversaw complex negotiations with suppliers/vendors for favourable contract terms that led to cost savings.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.

Duty Manager

Royal Hotel Carlton
03.2013 - 12.2014
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Area Manager

Chromagen
01.2010 - 02.2013
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Dedicated to expanding client bases by building lasting relationships.
  • Exceeded sales forecast figures by 20-30% regularly through superior customer care.
  • Achieved established KPI's for both the company and my own individual performance through focus on customers.

Education

Registered Bus Operator - Transportation Management

TfNSW
Sydney, NSW
02.2021

High School Diploma -

Inaburra High School
Bangor, NSW
11.1994

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Staff Management
  • Negotiation
  • Business Development
  • Contract Negotiation
  • Relationship Building
  • Team Leadership
  • Decision-Making
  • Customer Relations

Timeline

Director

DSA Transport Management Pty. Ltd.
01.2015 - Current

Duty Manager

Royal Hotel Carlton
03.2013 - 12.2014

Area Manager

Chromagen
01.2010 - 02.2013

Registered Bus Operator - Transportation Management

TfNSW

High School Diploma -

Inaburra High School

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Matthew Gersbach