Summary
Overview
Work History
Skills
References
References
Timeline
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Matthew Gough

Melbourne,Australia

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

8
8
years of professional experience

Work History

Multsite Store Manager

KokoBlack
Melbourne CBD, Australia
03.2025 - Current
  • Oversee operations across three city-based locations, encompassing both retail and hospitality environments.
  • Responsible for stock control, rostering, and ensuring smooth day-to-day business operations.
  • Maintain high customer service standards while supporting team performance and operational efficiency across all sites.

Store Manager

Coach
South Wharf, Australia
10.2024 - 03.2025
  • Successfully led a high-performing team of 30 in a luxury outlet environment, achieving a consistent 20% sales growth trend.
  • Focused on clienteling and delivering exceptional customer experiences to drive revenue and build long-term customer relationships.
  • Maintained strong team engagement while upholding brand standards and operational excellence.

Assistant Store Manager

Myer
Chadstone, Australia
08.2022 - 04.2024
  • Oversaw large-scale operations in one of Australia’s busiest retail environments, managing a diverse team of 120 staff.
  • Played a key role in driving team engagement, coordinating cross-functional initiatives, and collaborating with multiple concession and brand partners.
  • Successfully executed in-store activations and brand partnerships, enhancing customer experience and supporting commercial goals.

Myer Concession Store Manager

Industrie Clothing
Chadstone, Australia
06.2022 - 08.2022
  • Compiled monthly reports on sales figures, expenses, and profits for strategic analysis.
  • Organized promotional events to enhance product visibility and engagement.
  • Established customer service standards while monitoring staff compliance to improve service quality.
  • Maintained accurate records of employee performance reviews to support development initiatives.
  • Recruited, trained, and supervised new employees to foster a skilled workforce.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control measures.

Store Manager

Levi Strauss
Auckland, New Zealand
09.2021 - 06.2022
  • Developed weekly work schedules for store personnel to optimize operations.
  • Analyzed financial data to identify improvement areas, enhancing business unit success.
  • Recruited, trained, and supervised new employees to ensure high performance.
  • Established customer service standards and monitored compliance with policies.
  • Prepared weekly reports detailing store performance metrics including sales figures and staffing levels.

Store Manager

Industrie Clothing
Auckland, New Zealand
11.2018 - 09.2021
  • Managed multiple stores across New Zealand before relocating to Australia, where I played a key role in new store openings and visual merchandising leadership.
  • Delivered strong sales results through impactful store presentation, team development, and operational excellence.
  • Known for maintaining brand consistency and driving performance in established and new locations.

Store Manager

Hallensteins
Sylvia Park, New Zealand
01.2017 - 01.2018
  • Oversaw store layout changes or renovations according to corporate guidelines.
  • Managed daily operations of the store, including hiring and training employees, setting sales goals, developing promotional strategies, and maintaining inventory.
  • Conducted regular performance reviews to ensure staff members were meeting expectations and providing excellent customer service.

Skills

  • Inventory management
  • Sales forecasting
  • Visual merchandising
  • Customer relationship management
  • Team building
  • Staff training
  • Performance evaluation
  • Operational efficiency
  • Brand management
  • Workforce planning
  • Talent recruitment
  • Budgeting and cost control

References

Visual Merchandising Portfolio, Character and Employment references available on request.

References

References available upon request.

Timeline

Multsite Store Manager

KokoBlack
03.2025 - Current

Store Manager

Coach
10.2024 - 03.2025

Assistant Store Manager

Myer
08.2022 - 04.2024

Myer Concession Store Manager

Industrie Clothing
06.2022 - 08.2022

Store Manager

Levi Strauss
09.2021 - 06.2022

Store Manager

Industrie Clothing
11.2018 - 09.2021

Store Manager

Hallensteins
01.2017 - 01.2018

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Matthew Gough