Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Matthew Grundy

Sydney

Summary

Dynamic and results-driven professional with extensive experience at Coles, specializing in sales strategy and operational efficiency. Proven track record in enhancing customer satisfaction and profitability through effective coaching and performance management. Adept at financial analysis and inventory management, fostering team collaboration to achieve ambitious goals.

Overview

14
14
years of professional experience

Work History

Caretaking Regional Manager

coles
Western Sydney
05.2024 - Current
  • Conducted regular store visits to assess team performance and identify opportunities for improvement.
  • Develop and implement effective strategies to increase sales, customer satisfaction, and profitability.
  • Monitored store operations and team performance to ensure all procedures were followed correctly.
  • Analyzed financial data and developed plans to improve operational efficiency.
  • Manage visual merchandising, maintaining standards, and elevating the customer experience.
  • Provided coaching and guidance to store managers in areas such as customer service, inventory management, merchandising, loss prevention, budgeting, payroll processing.
  • Monitored competitor activity and adjusted strategies to maintain competitive edge.

Store Manager

Coles
Penrith
08.2018 - 04.2023
  • Monitored employee performance and provided feedback on a regular basis.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Performed regular audits to ensure compliance with company standards.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Store Manager

coles
Broken Hill
03.2017 - 08.2018
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize loss.

Store Manager

Coles
Dubbo
03.2014 - 03.2017
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Prepared staff work schedules and assigned team members to specific duties.

Sales Consultant

telstra
Bathurst
11.2010 - 03.2012
  • Advised customers on best practices when using company products or services.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Listened to customers to understand needs and refer to optimal services.

Education

High School Diploma -

Bathurst High
Bathurst, NSW
11-2005

Skills

  • Sales strategy
  • Operational efficiency
  • Financial analysis
  • Inventory management
  • Visual merchandising
  • Customer service
  • Employee training
  • Team building
  • Performance management
  • Regulatory compliance
  • Loss prevention
  • Coaching techniques
  • Operational improvement
  • Excellent communication
  • Goal setting and performance metrics

Affiliations

  • AFL supporter
  • Cycling
  • Gardening
  • fishing
  • spending time with my daughter & wife

References

References available upon request.

Timeline

Caretaking Regional Manager

coles
05.2024 - Current

Store Manager

Coles
08.2018 - 04.2023

Store Manager

coles
03.2017 - 08.2018

Store Manager

Coles
03.2014 - 03.2017

Sales Consultant

telstra
11.2010 - 03.2012

High School Diploma -

Bathurst High

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Matthew Grundy