Matthew Hand
Warrimoo,NSW
Summary
Seasoned professional with a robust background in a safety-focused workplace of security and customer service, notably for GVMI and Marriot Bonvoy Hotels. Excelled in threat management and guest relations, enhancing safety and satisfaction. Demonstrated expertise in CCTV monitoring and incident reporting, alongside effective staff supervision. Achieved significant improvements in security protocols and customer service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Hotel Security
GVMI, Marriot Bonvoy Hotels
Sydney Hyde Park & Sydney Harbour, NSW
07.2024 - Current
- Conducted regular security audits of systems to ensure compliance with corporate policies and industry standards.
- Maintained up-to-date knowledge of security protocols and procedures.
- Provided security for high-ranking officials during visits to Marriott hotels, such as Sheraton Grand and Pier One.
- Escorted undesirable persons off property to minimize security violations.
- Participated in training sessions related to current trends in security counseling techniques.
- Monitored building security systems, and reported any issues or concerns to management.
- Supervised operations, including responding to emergency calls and coordinating special events security.
- Monitored security systems for threats or unauthorized access attempts, and took necessary steps to address any potential issues.
- Conducted regular surveillance rounds to inspect perimeter fencing and other security systems.
Stadium and Event Security
GVMI - Guardian Venue Management International
, NSW
09.2023 - Current
- Monitored system activity to detect potential security breaches and unauthorized access in various stadiums, such as ACCOR, Commbank, Qudos Bank Arena, and Campbelltown Sports Stadium.
- Prepared detailed incident reports for all incidents or violations of security policies.
- Monitored security cameras throughout various facilities to ensure safety of guests and employees alike.
- Identified potential hazards while conducting security patrols and reconnaissance missions.
- Ensured compliance with company policies regarding security, safety, and cleanliness standards.
Football Referee
NRG - Nepean Referee Group
Penrith, NSW
03.2015 - Current
- Documented game incidents, maintaining detailed records for league review.
- Officiated sporting events, games, or competitions, and enforced game rules.
- Executed high-pressure decisions, awarded points, and imposed penalties under time constraints.
- Monitored player conduct to maintain sportsmanship and enforce discipline.
- Managed the behaviour of players, coaches, and the crowd to facilitate gameplay.
- Issued warnings, cautions, and ejections when necessary.
- Maintained order in the stands by dealing with unruly spectators.
Waitress Trainee/Kitchen Hand
Nepean Belle
Penrith, NSW
11.2021 - 07.2022
- Provided customer service when necessary, addressing inquiries, and ensuring satisfaction.
- Collaborated with kitchen staff to ensure the timely delivery of food orders.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided exceptional service to a high volume of daily customers.
Education
High School Diploma -
St Columbas Catholic College
Springwood, NSW11-2021
Skills
- Safety-focused workplace experience
- Medical emergency response
- Crowd control
- Premises patrol
- Identification verification
- CCTV monitoring
- Report generation
- Threat management
- Staff management
- Incident reporting
- Crime prevention
- First aid and CPR training
- Guest relations
- Risk Management
- Staff supervision
- Customer service training
- Intoxication management
- Sleep and stress management
Languages
English
Native/ Bilingual
Certification
- Security Officer
- Security Seller
- Security Equipment Specialist
- Responsible Service of Alcohol (RSA)
- Grade 3 Football Referee
References
Marriet Bonvoy Hotels: Cluster Safety and Security Manager
- Joel Danruma +61 425 324 193
GVMI : Owner
- Nick Lakkis 0404 302 477
Timeline
Overnight Hotel Security
GVMI, Marriot Bonvoy Hotels
07.2024 - Current
Stadium and Event Security
GVMI - Guardian Venue Management International
09.2023 - Current
Waitress Trainee/Kitchen Hand
Nepean Belle
11.2021 - 07.2022
Football Referee
NRG - Nepean Referee Group
03.2015 - Current
High School Diploma -
St Columbas Catholic College