Matthew Harvey
Cairns ,Queensland
Summary
I'm an Industrious and enthusiastic manager proven to consistently meet productivity goals and business/customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximise satisfaction and meet targeted service level. Expert in team leadership skills, planning and organisational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. I'm a diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Manager
Woolworths
4878 , Queensland
09.2006 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Meeting business projections and measures through specific KPIs
- Stock control systems orientated.
- Exceptional Leadership Qualities
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Shop Assistant
IGA
Sydney, NSW
05.2004 - 08.2006
- Checked incoming orders and organised new stock
- Addressed customer issues immediately to guarantee swift resolution
- Helped managers with daily checklists and last-minute requirements
- Assisted with purchases by removing tags and placing purchased merchandise in bags
- Greeted customers entering store and offered assistance with requirements
- Used fork lifts and pallet jacks to smoothly transport heavy pallets of new merchandise
Education
Certificate 4 in Database Design & Management
Tafe New South Wales
Brookvale, NSW06.2013
Certificate 3 in Networking Management
Tafe New South Wales
Brookvale, NSW06.2012
Certificate 3 in Information Technology
Tafe New South Wales
Brookvale, NSW10.2010
HSC - High School
NBSC Freshwater Senior Campus
Freshwater, NSW10.2012
Skills
- Customer Service
- Employee Coaching and Motivation
- Business Management Principles
- Health and Safety Regulations
- Managing Operations and Efficiency
- Staff Management
- Supply Chain Management
- Quality Standards
- Managing Routines
- Supply Chain Management
- Quality Standards
- Managing Routines
- Supply Chain Management
- Quality Standards
- Managing Routines
- Supply Chain Management
- Quality Standards
- Managing Routines
- Supply Chain Management
- Quality Standards
- Managing Routines
- Supply Chain Management
- Quality Standards
- Managing Routines
- Supply Chain Management
- Quality Standards
- Managing Routines
Accomplishments
- Successfully opened four new stores in both New South Wales and Queensland for Woolworths.
- Worked in the biggest trading store in Australia for Woolworths.
Timeline
Manager
Woolworths
09.2006 - Current
Shop Assistant
IGA
05.2004 - 08.2006
Certificate 4 in Database Design & Management
Tafe New South Wales
Certificate 3 in Networking Management
Tafe New South Wales
Certificate 3 in Information Technology
Tafe New South Wales
HSC - High School
NBSC Freshwater Senior Campus
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