Summary
Overview
Work History
Education
Skills
Certification
Residence - Description
References
Personal Information
Interests
Timeline
CustomerServiceRepresentative
Matthew Hayes

Matthew Hayes

Cootamundra,NSW

Summary

I pride myself on been a hard working individual. I would class myself as a people’s person with strong leadership and directive skills. With my knowledge of both production and management in both the glass and signage industry I believe I would be an ideal employee to meet the requirements of your business.

Overview

32
32
years of professional experience
2
2
Certification

Work History

Production Manager

Glass Toughening Services
10.2021 - Current
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Resolved issues quickly to maintain productivity goals.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Evaluated employee performance and provided feedback and training as needed.
  • Coordinated with other departments to align production with customer requirements.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Enforced health and safety protocols to promote safe working environment.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Estimated labor requirements to support anticipated workload.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
  • Utilized data analysis tools to identify and resolve production issues.
  • Operated specialized equipment, gauges and instruments to track and assess gas levels.
  • Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
  • Led cross-functional teams to develop new product lines, resulting in diversified product portfolio.
  • Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
  • Excellent communication skills, both verbal and written.
  • Uploading and preparing all art work for production
  • Maintenance, Technical Support and daily production of Diptech digital glass printers,

Project Management

Insight Signs
01.2018 - 10.2021
  • Customer service & Consulting at the highest level
  • Site meeting - Measuring and surveying
  • Quoting and estimation
  • Project management
  • Team briefing
  • Manufacture and install
  • Safe Work Method Statements & Risk Assessments
  • Council and/or road closures permits
  • Invoicing
  • I worked directly with the Managing Director securing many medium to large Projects and Contracts
  • Assisted with the merge of companies

NSW Dispatch Manager

G.James Safety Glass
01.2016 - 01.2018
  • Creation of load manifest and delivery sequence
  • Co-ordination of site deliveries & customer service
  • Manage and maintenance of the fleet
  • General servicing and Annual Road & Maritime Services checks
  • Allocation of drivers and vehicle to suit delivery requirements
  • Manage and maintain acceptable DIFOT levels (Delivery In Full On Time)
  • Compliance with “Basic Driver Fatigue Management” and scheduling
  • Reporting to General Manager with daily reports

Double Glass Unit Manager (DGU)

G.James Safety Glass
01.2014 - 01.2016
  • In 2016 we commissioned a new glass line to manufacture DGU
  • The installation of the line took 4-5 months to complete
  • I worked with the installation team to install and commission the line
  • Employ and build a new team
  • Quality Control reporting and testing – Compliance with Australian Standards
  • Stock control & ordering
  • Machine maintenance & preventative maintenance
  • Reporting to General Manager with daily reports

Factory/Production Manager

G.James Safety Glass
01.2011 - 01.2014
  • Assign cutting schedules
  • Allocation of jobs and processing sequence
  • Furnace/toughening utilization
  • Furnace reporting and scanning
  • Quality Control reporting and testing – Compliance with Australian Standards
  • Stock control
  • Machine maintenance & preventative maintenance
  • Dispatch and Transport
  • Reporting to General Manager with daily reports

NSW Digital Print Manager

G.James Safety Glass
04.2007 - 01.2009
  • Installation and commissioning of the printer
  • Employee and train operators
  • Prepare and create compatible print file
  • Associated programs: Adobe Illustrator/Photoshop & AutoCAD
  • Maintenance, production planning and Quality Control
  • Reporting to General Manager with daily reports/KPI

Management

Wizardry Signs
01.2003 - 01.2007
  • Customer service & Consulting at the highest level
  • Site meeting - Measuring and surveying
  • Quoting and estimation
  • Project management
  • Team briefing
  • Manufacture and install
  • Safe Work Method Statements & Risk Assessments
  • Council and/or road closures permits
  • Invoicing
  • I worked directly with the Managing Director securing many medium to large Projects and Contracts

Signwriter Apprentice

Wizardry Signs
01.1993 - 01.2007
  • I completed a 4 year Signwriting Apprenticeship with Distinction
  • In my time as an apprentice I was invited to join an independent TAFE Smash Repair team
  • The team was built utilizing the top 2% of apprentices from every trade across the state
  • We followed the V8 super cars circuit and joined the meets where we would repair any damaged cars
  • It was a very fulfilling team to be a part of with all involved volunteering their own time and at no cost to the teams

Digital Print Supervisor

Wizardry Signs
01.2000 - 01.2003
  • Digital Printing was introduced into the company
  • I was put in control of printing, ordering of stock, production planning, material utilisation, maintenance and Quality Control
  • Initially we started with Glassjet printers then upgraded to 1.8m & 5m solvent based printers

2IC to Factory Foreman

Wizardry Signs
01.1996 - 01.2000
  • Once becoming a tradesman I took a leadership role on the factory floor
  • Preparing signage/Signwriting, laying out designs co-ordinating and preparing stock
  • Both traditional signwriting, marking out, vinyl cut lettering & airbrushing
  • Preparation of artwork for production and customer approval
  • Signage Installations and Commercial Abseiling

LRG4MATT

Self Employed Services
06.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Signage Consulting, Supply & Installation.
  • Cleaning, Lawns & Handyman.
  • Glass & Mirrors.
  • Fencing & Site Branding.
  • Over 25 Years Experience in all areas.

Education

Certificate IV - Signwriting

TAFE NSW
NSW
11-2007

Higher School Certificate -

Heathcote High School
01.1993

Skills

  • Production planning
  • Operations management
  • Staff management
  • Production scheduling
  • Continuous improvements
  • Team development
  • Dedication to product quality
  • Safety management
  • Production optimization
  • Health and safety compliance
  • Quality control
  • Materials management
  • Production line management
  • Customer support
  • Project management
  • Equipment operation
  • Production oversight
  • Strategic planning
  • Manufacturing management
  • Workflow optimization
  • Supply chain management
  • Inventory coordination
  • Manufacturing operations
  • Technical specifications
  • Logistics
  • Mechanical specifications
  • Timely safety audits
  • Maintenance planning
  • ISO standards
  • Operations auditing
  • Preventive maintenance oversight
  • Production data analysis
  • Industrial plant management
  • Troubleshooting skills
  • Schedule management

Certification

Certificate IV in Management, Leadership

Residence - Description

Have recently moved into the area - Cootamundra / Stockinbingal

References

  • Gary Williams, G.James, Maintenance Manager - 0419 411 934
  • Scott Chapman GTS - 0498 066 723

Personal Information

  • Age: 49
  • Number of Children: 7

Interests

Cooking

Travel

Building

Timeline

LRG4MATT

Self Employed Services
06.2022 - Current

Production Manager

Glass Toughening Services
10.2021 - Current

Project Management

Insight Signs
01.2018 - 10.2021

NSW Dispatch Manager

G.James Safety Glass
01.2016 - 01.2018

Double Glass Unit Manager (DGU)

G.James Safety Glass
01.2014 - 01.2016

Factory/Production Manager

G.James Safety Glass
01.2011 - 01.2014

NSW Digital Print Manager

G.James Safety Glass
04.2007 - 01.2009

Management

Wizardry Signs
01.2003 - 01.2007

Digital Print Supervisor

Wizardry Signs
01.2000 - 01.2003

2IC to Factory Foreman

Wizardry Signs
01.1996 - 01.2000

Signwriter Apprentice

Wizardry Signs
01.1993 - 01.2007

Higher School Certificate -

Heathcote High School

Certificate IV - Signwriting

TAFE NSW

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Matthew Hayes