Nicole Hamilton
Mordialloc,VIC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Administration & Accounts
KWA Building Permits
05.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Booked daily site inspections with building inspectors via permassist & outlook calender
- Executed record filing system to improve document organization and management.
- Created Building Permits and stamped documents ranging from large commercial projects to new dwellings
- Balancing high volume project enquiries with clients and liaising with local councils
Receptionist
Beach Street Family Medicine
08.2019 - 05.2020
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed hundreds of appointments, communicated with clients, and updated client records.
- Confidently used microsoft office programs, medicare systems & hotdoc for booking appointments.
Print & Copy Supervisor
Officeworks
12.2013 - 10.2019
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Education
Bachelors of Social Science - Psychology
Swinburne University of Technology
Melbourne, VIC11.2018
Certificate IV - Liberal Arts
Swinburne University of Technology
11.2013
Skills
- Problem-Solving
- Flexible and Adaptable
- Decision-Making
- Planning and Coordination
- Microsoft Office
- Adaptable to computer programs
Timeline
Administration & Accounts
KWA Building Permits
05.2020 - Current
Receptionist
Beach Street Family Medicine
08.2019 - 05.2020
Print & Copy Supervisor
Officeworks
12.2013 - 10.2019
Bachelors of Social Science - Psychology
Swinburne University of Technology
Certificate IV - Liberal Arts
Swinburne University of Technology
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