MATTHEW HINDI
Concord,Australia
Summary
I am seeking the opportunity to expand my skills, knowledge, and experience in a number of customer service and/or sales roles. I am a qualified barber and also have my RSA certification. I have excellent customer service skills, and I am a real people person. I am a very eager and quick learner, and I am open to meeting a range of challenges in which I strive to achieve. I am a confident, strong team player, and I find that I complete tasks to a high standard in a timely manner. I find myself to be enthusiastic and excellent at communicating with others, making myself adapt quickly to situations. I am a skillful arber with history of providing top-notch services in both high-end and walk-in barbershops. I posses strong skills in traditional and modern barbering techniques, including precision cutting, clipper styling, and straight-razor shaving. Demonstrated ability to build trust with diverse clientele through outstanding interpersonal communication and customer service. Have improved client retention rates by consistently delivering personalized experiences and high-quality results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barber
Hair By Tommy J
Redfern, NSW
07.2024 - Current
- Provided haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Assisted customers in selecting appropriate styles and products.
- Educated clients on hair care and maintenance techniques.
- Collaborated with team members to ensure a positive salon atmosphere.
- Managed appointment scheduling using barbershop management software.
- Participated in ongoing training to enhance cutting and styling skills.
- Implemented sanitation protocols to promote health and safety standards.
- Communicated effectively with customers to create a pleasant experience.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Followed established procedures for cutting hair according to customer requests.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Managed cash register transactions accurately and efficiently.
- Responded to customer inquiries by phone, email, and in person.
- Ensured all safety precautions were taken while performing haircuts.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Handled incoming phone calls and scheduled appointments.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Recommended hair styles to compliment clients' facial features and coloring.
Cashier
Coles Australia
Birkenhead Point, NSW
08.2024 - 03.2025
- Processed customer transactions efficiently at Coles Australia checkout.
- Maintained accurate cash register and handled various payment methods.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to manage peak service times effectively.
- Ensured cleanliness and organization of checkout area for optimal service.
- Promoted loyalty programs and encouraged customer sign-ups during transactions.
- Resolved customer complaints promptly while maintaining a positive demeanor.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
Barber
Blade and Barrel Barbershop | Concord
Concord
06.2021 - 06.2024
- Opening and closing shop
- Maintaining a high level of cleanliness
- Serving whiskey and beers to clients
- Making barrister style coffee
- Customer service
- Taking bookings, both over the phone and in person
- Product ordering (both stock and shop items such as coffee beans, coffee cups paper towels, barbershop equipment and cleaning products
- Product knowledge and education
Barber
Tommy Guns | Parramatta and Macquarie Park
Parramatta and Macquarie Park
12.2019 - 06.2021
- Opening and closing shop
- Maintaining general cleanliness of the shop floor and tools/equipment
- Customer services
- Sales and product education
- Transaction of sales
- Booking of clients
- Completed work shops on products
- Competed in inter-brand competitions to test my skills, knowledge and teamwork
- Helped open up my employers new location and became a leader to those within the shop
Barber / head barber
Esstudio Garage Barber Shop | Parramatta
Parramatta
08.2019 - 12.2019
- Opening and closing shop
- End of day banking and cash handling
- Stock handling
- Merchandising
- Customer services – face-to-face, phone/email
- Maintaining general cleanliness of the shop floor and tools/equipment
Apprentice and junior Barber
The Barber Shop| Sydney CBD & Barangaroo
Sydney CBD & Barangaroo
08.2016 - 11.2019
- Handling stock deliveries
- Maintaining general cleanliness of the shop floor and tools/equipment
- Customer service – face-to-face, phone/email
Education
Certificate 3 - Barbering
NSW Tafe - Ultimo Campus
Ultimo, NSW04.2019
High School -
Mulwaree High School
Goulburn, NSW09-2016
Skills
- Cash handling and banking
- Stock handling and facing products
- Product replenishment
- General merchandising
- Excellent customer service
- Phone calls and emails with clients
- Team leadership and cooperation
- Fast learner
- Well organized and punctual
- Attention to detail
- Strong communication skills
- Coffee making
- RSA qualification
- Stock ordering and stocktake
- Hair cutting
- Product knowledge
- Appointment scheduling
- Customer consultation
- Sanitation protocols
- Team collaboration
- Sales transactions
- Cash handling
- Trend awareness
- Effective communication
- Customer relationship management
- Time management
- Problem solving
- Conflict resolution
- Business administration
- Cleaning and sanitation
- Client consultations
- Hairstyles and trends
- Work area sanitation
- Industry trends
- Hot shaves
- Beard trims
- Strong leader
- Advanced scissor work
Certification
HSC Certification - 2016
Certificate III Barbering - 2019
Full NSW Drivers Licence
I have completed both my RSA and RCG courses, and I have recently redone my RSA course and am certifiedified.
References
- Courtney Debus, former team leader at Blade and Barrel 0455335525
- Hayden Mahony, senior barber at Hair by Tommy J's, Redfern, 048-170-8664
- Alayna Doran, owner of Tommy J's, Redfern, 0404003787
Websites
Timeline
Cashier
Coles Australia
08.2024 - 03.2025
Barber
Hair By Tommy J
07.2024 - Current
Barber
Blade and Barrel Barbershop | Concord
06.2021 - 06.2024
Barber
Tommy Guns | Parramatta and Macquarie Park
12.2019 - 06.2021
Barber / head barber
Esstudio Garage Barber Shop | Parramatta
08.2019 - 12.2019
Apprentice and junior Barber
The Barber Shop| Sydney CBD & Barangaroo
08.2016 - 11.2019
Certificate 3 - Barbering
NSW Tafe - Ultimo Campus
High School -
Mulwaree High School
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