Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Hindmarch

Mackay,QLD

Summary

Matt is a trusted staff member and supervisor with six years of experience in the hospitality sector, with a strong focus on bistro and club environments.

Matt aims to achieve great customer service and retention through rapport building and genuine hospitality, whilst also improving and gaining new skills within the hospitality organisation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Southern Cross Club
Jamison, Canberra, ACT
02.2021 - 01.2025
  • Ability to work in a high-pressure environment and juggle competing priorities with minimal or no supervision.
  • Occasionally acting as shift supervisor, overseeing front and back of house operations, including wait staff, kitchen crew, and bar staff.
  • Ensure correct cash procedures, reporting, and till operations are maintained to a high standard to avoid end-of-shift variances.
  • Set up event function areas for food and beverage services as designated.
  • Knowledge of OSHA regulations within the hospitality sector.
  • Problem-solving and resolution skills in dealing with staff and customers in high-tempo environments.
  • Strong communication and collaboration skills.

Back of House

Mcdonalds
Tuggeranong, Canberra, ACT
12.2018 - 05.2021
  • Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner.
  • Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations.
  • Cooked a full line of menu items and specialty items, ensuring that health and safety standards were met, and reporting potential hazards or violations to supervisors.
  • Cleaning of assigned work areas, dining tables, and serving counters to meet established quality standards
  • Maintaining of personal hygiene practices especially when working with food stock. Following procedures such as FIFO (first-in first-out) and CAYG (clean as you go) to ensure correct rotations of food stock and cleanliness of areas.

Education

Lake Tuggeranong College
Canberra, ACT
12-2021

Skills

  • Cash handling
  • Food safety
  • Customer service
  • Staff supervision
  • Proficiency in bar work and knowledge
  • Responsible alcohol service
  • New hire training
  • Basic barista knowledge

Certification

  • Act valid RSA (currently working toward QLD valid RSA and RSG)
  • Full Drivers license

Timeline

Food and Beverage Server

Southern Cross Club
02.2021 - 01.2025

Back of House

Mcdonalds
12.2018 - 05.2021

Lake Tuggeranong College

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Matthew Hindmarch