Matthew Ho
Alawa,NT
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. I can handle up to 4kg of coffee beans and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Fin&Tonic
Cullen Bay, NT
09.2024 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
Barista
De la Plage
Brinkin, NT
05.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Addressed and resolved customer concerns to maintain brand loyalty.
Front of House Employee
Kim's Fish & Chips
Darwin, NT
04.2024 - Current
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
- Checked food quality regularly before serving it to customers.
Barista
Seashells Coffee
Winnelie, NT
04.2024 - 09.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Lead Barista
Sun yan Cafe
Ha Noi, Viet Nam
10.2023 - 02.2024
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ordered supplies, equipment and ingredients as needed.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
Education
Bachelor of Information Technology - Data Science
Charles Darwin University
Casuarina, NT11-2026
Skills
- Ordering Procedures
- POS Systems
- Cash Handling
- Espresso machine operations
- Opening and closing duties
- Speedy and efficient
Certification
- RSA
- Barista certification
- Safe food handling
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Food and Beverage Attendant
Fin&Tonic
09.2024 - Current
Barista
De la Plage
05.2024 - Current
Front of House Employee
Kim's Fish & Chips
04.2024 - Current
Barista
Seashells Coffee
04.2024 - 09.2024
Lead Barista
Sun yan Cafe
10.2023 - 02.2024
Bachelor of Information Technology - Data Science
Charles Darwin University
Similar Profiles
Stephanie CobianStephanie Cobian
Assistant Sales Manager, Cashier, Shipping. at TONIC WORLD CENTER LLCAssistant Sales Manager, Cashier, Shipping. at TONIC WORLD CENTER LLC
Haley CraigHaley Craig
Bartender at TonicBartender at Tonic
Rohit GuptaRohit Gupta
Team Lead- Technical at Tonic WorldwideTeam Lead- Technical at Tonic Worldwide
Santalal TamangSantalal Tamang
Chef at Darwin Catering CompanyChef at Darwin Catering Company
Tennille RussoTennille Russo
Primary School Teacher at Good Shepherd Lutheran CollegePrimary School Teacher at Good Shepherd Lutheran College