Matthew Hodge
Roleystone,Australia
Summary
Proven track record of enhancing guest satisfaction and safety at Crown Resort Perth, showcasing exceptional teamwork and collaboration skills. Expert in facility and equipment maintenance, My CPR and first aid training underscore a commitment to well-being, blending hard and soft skills to achieve outstanding results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Recreation Attendant
Crown Resort Perth
09.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Increased event attendance by effectively promoting and marketing recreational activities.
- Assisted in the planning and execution of special events, leading to memorable experiences for guests.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Facilitated positive guest interactions by proactively resolving issues and concerns as they arose.
- Monitored pool areas for safety compliance, preventing accidents through diligent observation and enforcement of rules.
- Conducted regular facility walkthroughs, identifying potential hazards or maintenance needs for prompt resolution.
- Managed inventory of supplies and equipment, maintaining optimal levels for seamless operation of programs and events.
- Trained new staff members on policies, procedures, and best practices to uphold consistent service standards across the team.
- Oversaw daily opening and closing procedures, ensuring accurate cash handling processes were followed.
Warehouse Packer
Austwide Consumer Products
04.2022 - 10.2022
- Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Collaborated with supervisors regarding any discrepancies on pick lists or inventory concerns to ensure resolution.
Crew Member
Hoyts Cinemas
01.2021 - 04.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
Target
11.2020 - 03.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Volunteer Firefighter Cadet
DFES
01.2019 - 12.2020
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Increased public awareness about fire safety through participation in community events and media interviews.
- Contributed to a safer community environment by performing hazardous material clean-ups and mitigations.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Education
High School Diploma -
Lesmurdie Senior High School
Lesmurdie, WA10.2021
Skills
- Physical Fitness
- Cash Handling
- Facility Maintenance
- Equipment Maintenance
- CPR training
- First Aid Training
- Teamwork and Collaboration
- Scheduling Software
Timeline
Recreation Attendant
Crown Resort Perth
09.2022 - Current
Warehouse Packer
Austwide Consumer Products
04.2022 - 10.2022
Crew Member
Hoyts Cinemas
01.2021 - 04.2021
Sales Associate
Target
11.2020 - 03.2021
Volunteer Firefighter Cadet
DFES
01.2019 - 12.2020
High School Diploma -
Lesmurdie Senior High School
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