Matthew Holmes
Seaford Rise,SA
Summary
Motivated individual with experience in customer service, sales and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Key Account Specialist
Milwaukee Tools Australia
03.2023 - Current
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized national accounts.
- Analyzed key competitors to respond to competitive threats.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, customer reports.
- Significant sales and account growth, multiple accounts 80-100% up on PY
Construction Specialist
Milwaukee Tools Australia
11.2021 - 03.2023
- Drive and build sales growth within designated customer base and territory.
- Attending construction sites to meet with key decision makers.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Driving in-field conversions, trialing and demonstrations of new products to drive market share and brand awareness.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Extensive calendar planning and organization.
- Regional travel as required to build and grow a designated territory.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Operations Team Leader
Toll Global Logistics
03.2019 - 11.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
Branch Manager
Tradelink Plumbing Supplies
10.2017 - 03.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Assistant Branch Manager
Tradelink Plumbing Supplies
07.2016 - 10.2017
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Assistant Branch Manager
Tradelink Plumbing Supplies
06.2014 - 07.2016
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Assistant Branch Manager
Northern’s Plumbing Supplies
03.2013 - 06.2014
- Maintained friendly and professional customer interactions.
- Responded to customer concerns, working with the branch manager to significantly raise customer satisfaction ratings.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Inventory Supervisor
Tradelink Plumbing Supplies
08.2008 - 03.2013
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Shop Assistant
Athelstone Newsagency
10.2006 - 08.2008
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Managed efficient cash register operations.
Store Assistant
Foodland
03.2005 - 08.2006
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Organizational Leadership
Swinburne University of Technology
Melbourne, VIC10.2023
Step Up Program - Communication & Leadership
Fletcher Building
Melbourne, VIC03.2015
Cert IV in Retail Management - Retail Management
Mission Australia
Adelaide, SA2007
Skills
- Salesforce – CRM – Advanced Skill Level
- JD Edwards – Advanced skill level
- JDA – Intermediate skill level
- Oracle Business Intelligence – Intermediate skill level
- Microsoft Word, Excel, Outlook, Teams
- Workday
- 2IC Pallets
- Territory Growth
- Customer Engagement
- Business Development
Certification
- Forklift/RF License - 2016
- Senior First Aid Certificate
- High Risk Work Licence
- Construction White Card
Community Involvement
- Glenelg Baseball Club 2014 - Present
- Northern Districts Baseball Club - 2001-2012
Referees
- Provided upon request
Timeline
Key Account Specialist
Milwaukee Tools Australia
03.2023 - Current
Construction Specialist
Milwaukee Tools Australia
11.2021 - 03.2023
Operations Team Leader
Toll Global Logistics
03.2019 - 11.2021
Branch Manager
Tradelink Plumbing Supplies
10.2017 - 03.2019
Assistant Branch Manager
Tradelink Plumbing Supplies
07.2016 - 10.2017
Assistant Branch Manager
Tradelink Plumbing Supplies
06.2014 - 07.2016
Assistant Branch Manager
Northern’s Plumbing Supplies
03.2013 - 06.2014
Inventory Supervisor
Tradelink Plumbing Supplies
08.2008 - 03.2013
Shop Assistant
Athelstone Newsagency
10.2006 - 08.2008
Store Assistant
Foodland
03.2005 - 08.2006
Organizational Leadership
Swinburne University of Technology
Step Up Program - Communication & Leadership
Fletcher Building
Cert IV in Retail Management - Retail Management
Mission Australia