Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Hui

66 Bryden Dr, Ferntree Gully

Overview

7
7
years of professional experience

Work History

Store Team Leader

MarketPlace Fresh
11.2021 - Current
  • Overseeing all facets of store operations and mentoring new team members to ensure their performance meets high standards.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Managed efficient cash register operations.
  • Worked closely with shift manager while performing stocktake to ensure accuracy.
  • Collaborated closely with cross-functional teams to develop and execute promotions, to secure more product sales.
  • Successfully exceeded the sales target for the number of products to be achieved. Consistently meeting or surpassing the assigned KPI for the number of products sold. (25% increase in product quantity sold)

Restaurant Waiter

Tea Garden Chinese Restaurant
03.2018 - 09.2021
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used cash registers and credit card machines to cash out customers.

Restaurant Waiter

Dragon Boat Chinese Restaurant
11.2016 - 02.2017
  • Responded to customer inquiries, provided item recommendations, and documented order details.
  • Efficiently cleared and tidied tables after customer departures to ensure swift service turnover and smooth guest transitions.
  • Nurtured friendly connections with frequent patrons.
  • Set up and arranged tables for customers, enhancing their dining experiences and encouraging repeat visits.
  • Offered explanations of menu selections and recommended suitable choices for dietary restrictions.
  • Operated cash registers and credit card terminals for customer checkouts.

Education

Bachelor of Business - Banking And Finance

Monash University
Melbourne, VIC
12.2023

Skills

  • Team Cooperation
  • Communication skills
  • Attention to detail
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Collaborative Environments
  • Expertise in Excel
  • Problem-Solving Skills
  • Analytical Thinking
  • Information Processing

Languages

English
Native or Bilingual
Chinese (Cantonese)
Professional Working

Timeline

Store Team Leader

MarketPlace Fresh
11.2021 - Current

Restaurant Waiter

Tea Garden Chinese Restaurant
03.2018 - 09.2021

Restaurant Waiter

Dragon Boat Chinese Restaurant
11.2016 - 02.2017

Bachelor of Business - Banking And Finance

Monash University
Matthew Hui