Overseeing all facets of store operations and mentoring new team members to ensure their performance meets high standards.
Maintained tidy and organized store environment to comply with cleanliness standards.
Greeted customers, helped locate merchandise, and suggested suitable options.
Used POS system to process sales, returns, online orders, and gift card activations.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Actively engaged customers to provide general assistance and information on store merchandise.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Managed efficient cash register operations.
Worked closely with shift manager while performing stocktake to ensure accuracy.
Collaborated closely with cross-functional teams to develop and execute promotions, to secure more product sales.
Successfully exceeded the sales target for the number of products to be achieved. Consistently meeting or surpassing the assigned KPI for the number of products sold. (25% increase in product quantity sold)
Restaurant Waiter
Tea Garden Chinese Restaurant
03.2018 - 09.2021
Answered customers' questions, recommended items, and recorded order information.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Cultivated warm relationships with regular customers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Used cash registers and credit card machines to cash out customers.
Restaurant Waiter
Dragon Boat Chinese Restaurant
11.2016 - 02.2017
Responded to customer inquiries, provided item recommendations, and documented order details.
Efficiently cleared and tidied tables after customer departures to ensure swift service turnover and smooth guest transitions.
Nurtured friendly connections with frequent patrons.
Set up and arranged tables for customers, enhancing their dining experiences and encouraging repeat visits.
Offered explanations of menu selections and recommended suitable choices for dietary restrictions.
Operated cash registers and credit card terminals for customer checkouts.