MATTHEW HURST
Castle Hill,Australia
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Outgoing and friendly Barista with excellent interpersonal communication strengths. Extensive experience processing payments, handling food and meeting customer demands with a diligent and well-organized mentality. Certified in safe food handling.
Overview
7
7
years of professional experience
Work History
Sales Associate
Liquorland
05.2023 - Current
- Developed strong rapport with customers and created positive impression of business.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used POS system to process sales, returns, online orders, and gift card activations.
Barista
Bean Everywhere
12.2021 - Current
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Manager
Pizza Cutters
08.2021 - 05.2023
- Facilitated successful cross-functional collaborations for the completion of key objectives, fostering strong working relationships among team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Kitchen Hand
Pizza Cutters
04.2017 - 08.2021
- Stocked and rotated food items according to expiration dates.
- Plated and presented food following the chef's requirements.
- Followed food safety practices and sanitation guidelines.
- Assisted with pizza presentation, garnishing, and arranging servings to create an appealing visual display.
Education
Bachelor of Commerce - Business Analytics
Macquarie University
North Ryde, NSW12.2024
Higher School Certificate -
Oakhill College
Castle Hill, NSW01.2021
Skills
- Ability to Multitask
- Leadership
- Communication Skills
- Fast Learner
- Adaptability
- Teamwork
- Decision Making
- Microsoft Excel
- Customer Service
- Tableau
- Python(Pandas, Scikit- learn, Sea-born)
Details
Castle Hill, Australia, 0432227708, mhurst.com.au@gmail.com
References
- Anthony Rizk, Owner, Bean Everywhere, 0421 766 560
- Tong Huan, Owner, Pizza Cutters, 0415 874 518
- Timothy Jude, Store Manager, Liquorland Castle Hill, 0404 595 123
Timeline
Sales Associate
Liquorland
05.2023 - Current
Barista
Bean Everywhere
12.2021 - Current
Manager
Pizza Cutters
08.2021 - 05.2023
Kitchen Hand
Pizza Cutters
04.2017 - 08.2021
Bachelor of Commerce - Business Analytics
Macquarie University
Higher School Certificate -
Oakhill College
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