Matt Huynh
Carrum Downs,VIC
Summary
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Manager
McDonald's Australia
08.2024 - Current
- As a Restaurant Business Manager, I'm responsible for overall profitability, sales, people development, food safety and operations of the restaurant whilst ensuring customers has a memorable McDonald's experience.
- I am responsible for achieving all people compliance to meet the requirements of the Fast Food Award Industry 2020.
- I achieve restaurant profits and growth through the ongoing monitoring of budgets; developing strategies and plans to effectively and appropriately responds to trends
- I actively seek out opportunities to coach and develop my management team. I identify and take action to resolve performance opportunities and conduct 6 monthly performance reviews
Assistant Restaurant Manager
McDonald's Australia
06.2023 - 08.2024
- I work with my Restaurant Manager tp plan for long-term business success, and people development
- I demonstrate an overachieving understanding of the impact of my shifts may have overall profitability of the restaurant and show consideration for inventory, labour and cash control
- I support my Restaurant Manager in achieving restaurant profit and growth through the ongoing monitoring of budgets; developing strategies/ plans and effectively and appropriately responding to trends
- I adapt our customer's ever-changing needs and strive to deliver outstanding QSC&V with an added touch of hospitality by utilising shift planning tools
Product Quality Manager
McDonald's Australia
02.2023 - 06.2023
- I am responsible for ensuring the restaurant is stocked with sufficient products and that the kitchen is operating effectively to serve gold standard food to every customer.
- I analyse food and paper cost components (raw and completed waste, food promotions, manager and crew meals) to develop and communicate weekly food and paper cost action plans to managers and crew.
- Analyzed customer feedback data to recognize patterns and trends in reported issues, informing targeted improvements to Crew and Managers and understanding our opportunities to further improve
Customer Experience Manager
McDonald's Australia
09.2022 - 02.2023
- I use reporting metrics (e.g. over/ under, labour exceptions and SPCH) to monitor and achieve weekly and monthly labour targets.
- I was responsible in completing weekly sales projections that demonstrated an understanding of sales trends and any events/ promotions that may impact sales.
- I actively seek customer feedback weekly and communicated it to my Management team to identify opportunities to grow and provide exceptional service to customers.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
People Performance Manager
McDonald's Australia
02.2022 - 09.2022
- I screen applications, conduct interviews and follow the correct on-baording process ensuring crew are assigned to a department in a timely manner
- I role model, enforce and educate crew on relevant McDonald's policies, such as Respectful Workplace and Social Media, Employment Laws, Safety and Security procedures.
- I worked with the Rostering manager to create a hiring plan that support the labour budget for my restaurant
- I actively work to reduce turnover in my restaurant to minimise the cost associated with hiring and training new crew.
Shift Manager
McDonald's Australia
03.2021 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
McDonald's Australia
08.2017 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Marketing
Victoria University
Melbourne, VIC05-2028
High School Diploma -
Elisabeth Murdoch College
Langwarrin, VIC11-2020
Skills
- Budget Preparation
- leadership
- Guest Services
- Decision-making
Certification
First Fire Attack Training - Theory & Practical | Completed Certification - March 2023
HLTAID009 - Provide Cardiopulmonary Resuscitation | LivCor | Completed Certification - April 2024
HLTAID010 - Provide Basic Emergency Life Support | LivCor | Completed Certification April 2024
HLTAID011 - Provide First Aid | LivCor | Completed Certification April 2024
SITXFSA001 - Use Hygienic Practices for Food Safety | Completed Certification October 2022
SITXFSA002 - Participate in Safe Food Handing Practices | Completed Certification October 2022
Timeline
Business Manager
McDonald's Australia
08.2024 - Current
Assistant Restaurant Manager
McDonald's Australia
06.2023 - 08.2024
Product Quality Manager
McDonald's Australia
02.2023 - 06.2023
Customer Experience Manager
McDonald's Australia
09.2022 - 02.2023
People Performance Manager
McDonald's Australia
02.2022 - 09.2022
Shift Manager
McDonald's Australia
03.2021 - 02.2022
Crew Member
McDonald's Australia
08.2017 - 03.2021
No Degree - Marketing
Victoria University
High School Diploma -
Elisabeth Murdoch College
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