Matthew Innes
Chadstone,VIC
Summary
I'm a dedicated individual who has amassed substantial experience working with various communities. I have developed exceptional communication and administration skills via close relationships with mentors and practiced through my experience of leading a teams. I am consistently looking for new skills to acquire and areas to develop myself. I believe I will become a vital asset to your association rapidly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Pillow Talk
04.2023 - 04.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Membership Officer
Crunch Fitness Gym
01.2023 - 04.2023
- Served as a mentor to new staff members, providing guidance on best practices for maintaining strong member relationships and delivering exceptional service.
- Continuously updated personal knowledge on industry developments, enabling informed conversations with members about relevant topics impacting their professional lives.
- Performed cold-calling and follow-up with leads to secure new revenue.
Team Leader - Night Fill
Woolworths Supermarket
06.2021 - 12.2022
- Supervised 45+ team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Implemented new working processes to deliver on multiple KPIs while demonstrating knowledge of the company's mission.
Team Leader - Fruit and Vegetables
Woolworths Supermarket
02.2018 - 06.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
Education
Bachelor of Psychology (Honours) - Psychology
Deakin University
Burwood, VIC10.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Work Planning and Prioritization
- Goal Setting
- Safety
- Staff education and training
- Complaint resolution
- Performance Evaluations
Certification
- First Aid
- Working with Children Check
- National Employment Police Check
References
Can be provided upon request.
Timeline
Team Leader
Pillow Talk
04.2023 - 04.2024
Membership Officer
Crunch Fitness Gym
01.2023 - 04.2023
Team Leader - Night Fill
Woolworths Supermarket
06.2021 - 12.2022
Team Leader - Fruit and Vegetables
Woolworths Supermarket
02.2018 - 06.2021
Bachelor of Psychology (Honours) - Psychology
Deakin University
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