Matthew Ivanovski
Campbelltown,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to help the team, provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
Work History
Spare Parts Coordinator /Service Administrator
Aidacare - Healthcare Equipment
02.2022 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Managed company schedule to coordinate calendar and arrange travel.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
- Developed and maintained strong relationships with key suppliers, ensuring timely delivery of critical parts for urgent customer requests.
Security/Fire Alarm Monitoring
RomteckGrid
04.2017 - 11.2021
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Provided exceptional customer service by responding promptly to client inquiries regarding their alarm systems'' status and performance.
- Participated in security audits, providing valuable feedback for the enhancement of overall safety measures and procedures.
- Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Waiter
Doltone House
06.2015 - 06.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
High School Diploma -
Thomas Reddall High School
Ambarvale, NSW09.2014
Skills
Customer Service
Computer Skills
Attention to Detail
Data Entry
Database Management
Work Planning and Prioritization
Relationship Building
Scheduling and calendar management
Reference
- Pat Joseph (Director - RomteckGrid) - 0417673595
- Joe Emmi (Service Manager - Aidacare) - 0448775121
- Vanessa Hristovska (Character Reference) - 0468606988
Hobbies
- Sports
- Music
- Social
- Technology
- Hiking
- Learning new skills
Timeline
Spare Parts Coordinator /Service Administrator
Aidacare - Healthcare Equipment
02.2022 - 05.2024
Security/Fire Alarm Monitoring
RomteckGrid
04.2017 - 11.2021
Waiter
Doltone House
06.2015 - 06.2016
High School Diploma -
Thomas Reddall High School
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