Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Ivanovski

Glen Alpine

Summary

Dynamic Parts Coordinator with a proven track record, excelling in supply chain coordination and customer service. Enhanced workflow efficiency through strategic process improvements and staff training. Known for adaptability and a positive attitude, I effectively managed inventory and fostered strong supplier relationships, ensuring timely service delivery. With proven leadership skills and strong focus on team collaboration and results. Adept at handling customer inquiries, resolving issues, and maintaining high service standards. Reliable and adaptable, skilled in communication, conflict resolution, and team management. Prepared to drive performance and exceed expectations in customer-focused environment.

Overview

10
10
years of professional experience

Work History

Parts Coordinator /Customer Service Team Leader

HenryCare Healthcare
02.2023 - 06.2025
  • Oversaw daily team operations, ensuring alignment with organizational goals and efficiency standards.
  • Mentored junior team members, enhancing skills and fostering professional development within the group.
  • Implemented process improvements that increased workflow efficiency and reduced operational bottlenecks.
  • Facilitated regular team meetings to discuss progress, address challenges, and strategize solutions collaboratively.
  • Optimized resource allocation by effectively managing inventory levels of spare parts and consumables.
  • Managed inventory levels effectively by tracking usage rates for spare parts and ordering necessary replacements in a timely manner.
  • Fostered positive working relationships with suppliers, vendors, and contractors to ensure timely delivery of spare parts and services.
  • Managed inventory of spare parts and consumables, ensuring availability for timely repairs and replacements.

Spare Parts /Customer Service Administrator

Aidacare Healthcare Equipment
03.2022 - 12.2023
  • Managed customer inquiries via phone and email, ensuring timely resolution of issues.
  • Coordinated scheduling for service appointments, enhancing operational efficiency.
  • Trained new team members on customer service protocols and software systems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Oversaw the order fulfillment process, ensuring timely and accurate dispatch of spare parts to customers.
  • Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
  • Processed customer orders using CRM software, ensuring accuracy and timeliness.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Control Room Operator

RomteckGrid
01.2017 - 12.2021
  • Operated and monitored control room systems to ensure optimal functionality.
  • Responded promptly to alarms and disturbances, implementing corrective actions as needed.
  • Collaborated with maintenance teams to schedule preventive maintenance on equipment.
  • Analyzed data trends to identify potential issues, facilitating proactive adjustments.
  • Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
  • Reported complex issues and conditions to management for specialized diagnosis and repair.
  • Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.

Restaurant Waiter

Doltone House - Jones Bay Wharf
04.2015 - 06.2016
  • Provided exceptional customer service while efficiently managing multiple tables in high-volume settings.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery, improving overall dining experience.
  • Maintained knowledge of menu items and specials, assisting customers with informed recommendations and dietary needs.
  • Delivered exceptional customer service in fast-paced bar environment, enhancing guest satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.

Education

High School Diploma -

Thomas Reddall High School
Campbelltown, NSW
09-2014

Skills

  • ERP software proficiency
  • Supply chain coordination
  • Stock control
  • Ordering parts
  • Customer service
  • Invoice processing
  • Inventory restocking
  • Staff training

Timeline

Parts Coordinator /Customer Service Team Leader

HenryCare Healthcare
02.2023 - 06.2025

Spare Parts /Customer Service Administrator

Aidacare Healthcare Equipment
03.2022 - 12.2023

Control Room Operator

RomteckGrid
01.2017 - 12.2021

Restaurant Waiter

Doltone House - Jones Bay Wharf
04.2015 - 06.2016

High School Diploma -

Thomas Reddall High School

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Matthew Ivanovski