Matthew Izard
Newnham,TAS
Summary
Proven leader with a track record of enhancing customer satisfaction and reducing costs at Banjos Bakery Cafe. Excelled in staff management and production planning, boosting team performance and efficiency. Demonstrated reliability and strong leadership, achieving significant improvements in food safety and sales. Skilled in customer service and cash management, fostering a positive work environment and driving results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bus driving position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Production Manager
Banjos Bakery Cafe
04.2013 - 05.2024
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
KFC
06.2006 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Exeter High School
Exeter, TAS11.2005
Skills
- Customer Service
- Production Planning
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
Referees
Ashey Blair
ex Sales Consultant
Banjos Bakery Cafe
Timeline
Production Manager
Banjos Bakery Cafe
04.2013 - 05.2024
Assistant Manager
KFC
06.2006 - 02.2013
Exeter High School
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