Matthew Jacks
ROSEBUD,VIC
Summary
Accomplished Operations Manager with a proven track record at The Peninsula Landscape Company Pty Ltd., enhancing customer satisfaction and streamlining operations. Highly skilled in project management and relationship building, successfully led teams to achieve goals with efficiency. Demonstrated excellence in operations management and customer relations, ensuring project success and repeat business within the industry.
Overview
9
9
years of professional experience
Work History
Owner/Operations Manager
The Peninsula Landscape Company Pty Ltd.
01.2018 - 11.2022
- Managed day-to-day business operations of Private enhancements and Government funded school upgrades for Disability Access, Concrete Construction, Civil works and general playground removals and upgrades.
- Developed and maintained strong relationships with Builders and clients, resulting in repeat business and referrals.
- Managing Multiple Quotes and detailed estimations of projects
- Oversaw daily operations, ensuring all tasks were completed accurately, efficiently and on budget by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordination with School staff and Builders to ensure timely, safe and satisfactory completion of projects
- Management and implementation of all highly skilled Concrete construction, steel fixing, formwork to adhere to complex engineering plans
Owner/Operations Manager
Kaymacon.
12.2015 - 01.2018
- Managed day-to-day business operations Contracting to City Wide Solutions fulfilling their roadside Concrete Maintenance Contract to Bayside City Council.
- Successful Coordination with City Wide Solutions representatives to ensure timely and satisfactory completion of all projects
- Implement and enforce strict health and safety protocols to ensure a safe working environment within the roads
- Developed and maintained strong relationships with clients and suppliers resulting in repeat business and referrals.
- Implemented regular quality checks and maintenance audits to uphold service excellence
- Management of excavation and concrete construction teams and equipment
Leading Hand
Aus Earth Works Civil & Concrete Construction
01.2014 - 01.2015
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among our workforce, leading to reduced incidents and accidents on site.
Education
Landscape Construction
Holmesglen Institute
Glen Waverley, VIC01.2010
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
Surfing, Family
Outside of work, i cherish spending time with my young family of Six my wife and i have two Daughters and Two Sons we enjoy various family activity's mainly revolving around sports but my personal favourite is surfing, which i find both exhilarating and a great way to stay active as a family.
Timeline
Owner/Operations Manager
The Peninsula Landscape Company Pty Ltd.
01.2018 - 11.2022
Owner/Operations Manager
Kaymacon.
12.2015 - 01.2018
Leading Hand
Aus Earth Works Civil & Concrete Construction
01.2014 - 01.2015
Landscape Construction
Holmesglen Institute
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