Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Jeffery

Ballajura,WA

Summary

Adept at enhancing customer satisfaction and streamlining inventory management, my tenure at Multispares showcases a proven track record in parts identification and fostering strong customer relationships. Leveraging exceptional problem-solving abilities and professionalism, I consistently improved operational efficiency and team cohesion, contributing to a significant increase in client retention.

Overview

21
21
years of professional experience

Work History

Parts Specialist

Japanese Truck and Bus Spares
10.2023 - Current
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogues and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Maintained optimal supply levels by ordering new parts from catalogues and vendor websites.

Branch Manager

Multispares
01.2023 - 09.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
  • Complied with regulatory guidelines and requirements.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks.

Parts Manager

Multispares
01.2020 - 01.2023
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Supervised and trained staff on product knowledge and customer service.
  • Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.

Parts Specialist

Multispares
08.2015 - 01.2020
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogues and electronic means.
  • Maintained optimal supply levels by ordering new parts from catalogues and vendor websites.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Researched vehicles and parts via physical catalogues and electronic means.
  • Adhered to company guidelines for performance and compliance.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.

Parts Specialist

Japanese Trucks Australia
03.2015 - 08.2015
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogue and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Parts Specialist

Multispares
03.2011 - 03.2015
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogues and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Warehouse Worker

Japanese Truck and Bus Spares
01.2010 - 03.2011
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Assistant Stores Officer

Coromal Caravans
01.2009 - 01.2010
  • Optimized storage space utilization, implementing strategic shelving layouts and product categorization techniques.
  • Improved inventory management by implementing effective tracking and organization systems.
  • Adhered to industry regulations regarding product storage, handling hazardous materials safely and efficiently when necessary.
  • Reported issues to higher management with great detail.
  • Helped maintain an organized stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Warehouse Worker

Teng Tools
09.2008 - 01.2009
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labelling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Trainee

Amcap
03.2004 - 09.2008
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported organizational objectives with help from existing employees.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Interacted with customers under supervision to support operational objectives.
  • Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
  • Operated cash registers and managed financial transactions.
  • Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
  • Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Observed packing operations to verify conformance to specifications.

Education

Cert 2 in Automotive Sales Replacement Parts

Motor Industry Training Association
Balcatta, WA

Kalamunda Senior High
Kalamunda, WA

Skills

  • Forecasting and planning
  • Stock control
  • Parts identification
  • Verbal and written communication
  • Ordering parts
  • Problem-solving skills
  • Improving customer satisfaction
  • Training and coaching
  • Parts department organization
  • Customer relationship development
  • Inventory Management
  • Team building
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Safety Procedures
  • Product Knowledge
  • Conflict Resolution
  • Professionalism
  • Time management abilities
  • Adaptability
  • Sales Techniques

Timeline

Parts Specialist

Japanese Truck and Bus Spares
10.2023 - Current

Branch Manager

Multispares
01.2023 - 09.2023

Parts Manager

Multispares
01.2020 - 01.2023

Parts Specialist

Multispares
08.2015 - 01.2020

Parts Specialist

Japanese Trucks Australia
03.2015 - 08.2015

Parts Specialist

Multispares
03.2011 - 03.2015

Warehouse Worker

Japanese Truck and Bus Spares
01.2010 - 03.2011

Assistant Stores Officer

Coromal Caravans
01.2009 - 01.2010

Warehouse Worker

Teng Tools
09.2008 - 01.2009

Trainee

Amcap
03.2004 - 09.2008

Cert 2 in Automotive Sales Replacement Parts

Motor Industry Training Association

Kalamunda Senior High

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Matthew Jeffery