Matthew Jenkins
Business Developer Manager
St Georges Basin,NSW
Summary
Dynamic and results-driven leader with a strong background in team management, operations, and customer service. Proven ability to lead and motivate teams in high-pressure, customer-facing environments, ensuring exceptional service and operational excellence. Experienced in driving sales, maintaining store standards, and supporting management to achieve business goals. Skilled in inventory management, staff training, and execution of company policies and procedures. Adept at building strong relationships with customers and team members, with a focus on achieving top-tier performance and store results. Committed to fostering a positive and efficient store environment while continuously driving growth and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
Professional Holiday Homes
06.2020 - Current
- Developed future leaders by training and coaching team members, fostering a high-performance culture focused on individual growth and success
- Maintained store standards of safety, cleanliness, and visual presentation, ensuring a welcoming and well-organised environment for customers
- Monitored inventory levels, tracking stock movement, and implementing strategies to minimise stock loss and optimise stock rotation.
- Collaborated with team members on registers, assisted with product stocking, and contributed to merchandising efforts, especially for high-priority promotions and special buys
- Identifing opportunities for operational improvements, suggesting process enhancements to streamline operations, improve efficiency, and drive customer satisfaction and sales
- Delivering excellent customer service, consistently ensuring that our offices runs smoothly, and customers receive top-tier service, contributing to high levels of customer satisfaction
- Stepped up to manage the store in the absence of the Operations Manager & CEO, ensuring business continuity and maintaining operational standards in their absence
- Identified and capitalised on new business opportunities, expanding the client base and driving revenue growth through strategic prospecting and lead generation
- Developed and executed growth strategies, focusing on market research, competitive analysis, and identifying trends to align business objectives with market needs
- Cultivated strong relationships with key clients and stakeholders, enhancing customer loyalty and retention through effective communication and personalised service
- Negotiated and closed high-value deals, driving profitable partnerships and contracts that contributed to the company’s bottom line
- Collaborated cross-functionally with marketing, sales, and product teams to design and implement tailored solutions for clients, improving overall client satisfaction and service delivery
- Managed and nurtured a pipeline of prospective business leads, leveraging CRM tools to track and measure the effectiveness of sales strategies
- Monitored market trends and competitor activity, using insights to adjust business development strategies and maintain a competitive edge
- Achieved sales targets and KPIs, consistently exceeding revenue goals through a combination of strategic outreach and relationship-building
Small Business Owner- Sydney Markets
Self Employed
Sydney
01.2010 - Current
- I started a company with my sister, where we sell hair products and accessories at the Sydney Markets.
- This is a side hustle business that we operate together, alongside our full-time jobs.
- Leading a team of five casual employees, coordinating schedules, weekly pay, and tasks.
- Providing training and guidance to staff, fostering a productive and cohesive team environment.
- Manage inventory, ensuring adequate stock levels for market days.
- Overseeing the setup and breakdown of market stalls.
- Handling customer service, addressing inquiries, and resolving issues.
- Managing financial transactions and maintaining accurate records.
- Implementing marketing strategies to attract customers.
- Ensured compliance with market regulations and safety standards.
Sales Operations Coordinator
TTC - AAT Kings Branch
01.2019 - 06.2020
- Directed a team of 7 BDM's in coordinating daily sales operations, ensuring efficient communication and smooth workflow across departments
- Managed CRM system, overseeing accurate data entry and reporting for sales leads, opportunities, and conversions
- Analysed sales data to identify trends, forecast performance, and support strategic decision-making
- Supported sales team with order processing, invoicing, and ensuring timely product delivery
- Trained and mentored new sales team members, fostering a collaborative and high-performance culture
- Collaborated with cross-functional teams to align sales strategies and ensure smooth execution
- Monitored inventory and stock levels, coordinating with supply chain to meet sales demands
- Contributed to sales strategy development, driving team performance and achieving targets
Reservations Sales Agent
TTC - AAT Kings Branch
02.2017 - 01.2019
- Negotiate sales with customers to maximize profit
- Achieve sales growth with key accounts through regular contact and informative updates
- Time management and priority skills while under pressure
- Maintain accurate records of sales activities in the CRM; record trainings, appointments, tasks, customer feedback, and other sales activities in a timely manner
- Provide enthusiastic and passionate customer service, even while under pressure
- Manage customer complaints
- Provide guidance to agents who are unfamiliar with AAT Kings product
- Run and action sales reports
- Process credit card payments
- Work as a team to provide the highest level of service to customers
Education
Bachelor of Business - Marketing Major
Swinburne University of Technology
Melbourne, VIC12.2021
Class 4 Realestate License - Realestate
Australian College of Professionals
Sydney, NSW03-2023
High School Certificate -
Saint Patricks College
12.2014
Skills
- Leadership
- Verbal and written communication
- Management
- Pricing analysis
- Sales Analysis
- Inbound Sales
- Social Media Content
- Marketing Campaigns
- Marketing Services
- Sales
- Customer Service
- Safety Awareness
- Project Coordination
- Sales Administration
- Sales Growth
- Business Development Management
- Neat Personal Presentation
- Verbal Communication
- Resilience
- Autonomy
- Management Skills
- B2B & B2C Sales
- Microsoft Office
- Self Motivation
- Results Focused
- Time Management
- Computer Literacy
- Problem Solving
- Extremely Organised
- CRM Software
- Real Estate
- Stock management
- Records management
- Incident reports
- Staff scheduling
- Hiring and training
- Employee coaching
- Human resource policies
Certification
- Real Estate Agent's Licence, Australian College Of Professionals, 03/2024, 03/2025
- Statement of Attainment, which lists the Units of Competency I have achieved by successfully completing the Real estate Certificate of Registration., Current
- NSW Drivers Licence, NSW Roads And Maritime Services, Current
- First Aid Certificate, Current
Languages
English
Timeline
Business Development Manager
Professional Holiday Homes
06.2020 - Current
Sales Operations Coordinator
TTC - AAT Kings Branch
01.2019 - 06.2020
Reservations Sales Agent
TTC - AAT Kings Branch
02.2017 - 01.2019
Small Business Owner- Sydney Markets
Self Employed
01.2010 - Current
Bachelor of Business - Marketing Major
Swinburne University of Technology
Class 4 Realestate License - Realestate
Australian College of Professionals
High School Certificate -
Saint Patricks College
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