Matthew Johnston
Summary
Dynamic and results-driven Account Manager with two years of experience at Gilfresh Produce in Co. Armagh. Proven track record in delivering exceptional customer service, effectively managing client relationships, and resolving complex issues with a proactive and solution-oriented approach. Adept at utilizing strong communication and time management skills to streamline processes and drive client satisfaction. Proficient in ICT, with a solid ability to leverage technology to enhance operational efficiency and support business objectives. Seeking to leverage my expertise and skills to contribute to a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Account Executive
Gilfresh Produce
06.2022 - 06.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Negotiated contracts successfully, securing favourable terms for both the company and clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Floor Manager
Tesco Express
09.2018 - 06.2022
- I was promoted to floor manager whilst in university and during the COVID-19 pandemic.
- Gained invaluable experience in this role in terms of progressing in work and balancing all other aspects of life.
- This role has given me the experience of working in an extremely busy and fast paced environment where I must work quickly and prioritise which tasks need done urgently.
- Worked overtime shifts during busy periods or times of expected or unexpected high volume.
- One my roles involves price management involving downloading price files and applying them to products.
- Other roles include carrying out all routines necessary of an Express store such as cash lifts, reductions, labels, waste, papers, lottery, scratch cards and till resets.
- The responsibility of key holder whilst counting the tills and sales at the end of the night and ensuring the store was locked and secured whilst following the correct closing protocols.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 5-15 employees to maintain smooth-running operations of shop floor.
Customer Advisor (produce)
Tesco Superstore
06.2018 - 09.2018
- Promoted from night shift role.
- In charge of upkeep and replenishing the produce department.
- Rotating and reducing stock so that sales are maximized.
- Ensuring products are merchandised correctly.
- Helping customers and maintaining store reputation.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
Night shifts
Tesco Extra
03.2017 - 06.2018
- Worked in a team to replenish the full store each night
- Had to work very hard and consistently to meet targets
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
Customer Advisor
HCL
10.2014 - 03.2017
- Cultivated excellent customer relationships by going the extra mile to solve complaints and find information
- Managed general correspondence with customers through platforms such as live chat, email and phone
- Independently managed customer queries and issues whilst under high pressure and in deadline-driven environments
- Used excellent sales and upselling techniques to entice customers to increase order value and product purchases
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
Education
Bachelor of Science: Management - Business Management
Ulster University
Belfast, Northern Ireland06.2022
Skills
- Leadership
- Communication
- Customer service focus
- Account Management
- People management
- Organisation
- Client Relationship Building
- ICT skills
- Problem-Solving
- Goal Setting and Tracking
- Flexible Schedule
Additional Information
References. available upon request.
Timeline
Account Executive
Gilfresh Produce
06.2022 - 06.2024
Floor Manager
Tesco Express
09.2018 - 06.2022
Customer Advisor (produce)
Tesco Superstore
06.2018 - 09.2018
Night shifts
Tesco Extra
03.2017 - 06.2018
Customer Advisor
HCL
10.2014 - 03.2017
Bachelor of Science: Management - Business Management
Ulster University
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