Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Kennard

Kallangur,Australia

Summary

Experienced in conflict resolution, communication, and problem-solving to drive customer satisfaction and loyalty. Collaborative and adaptable team player with a track record of achieving results through efficient and empathetic service. Known for reliability and proactive approach in meeting customer and organizational goals. Seeking full-time opportunities with immediate availability.

Overview

7
7
years of professional experience

Work History

Store Team Member

Universal Store
04.2025 - Current
  • Manage and record stock inventory.
  • Unpack and present clothing and accessories as per merchandising guidelines.
  • Assist customers with sizing and style choices based on individual needs.
  • Present style options to customers based on customer interactions on sales floor.

Signage Installation

Digital Central
01.2023 - 04.2023
  • Install and uninstall real estate signage.
  • Maintain and repair previously installed signage.
  • Use of basic power tools and hand tools.
  • Maintain company vehicle.
  • Apply overlays on signage at request of real estate agents.
  • Cut signage overlays to specific measurements.

Labourer

CRB Groupe
12.2022 - 01.2023
  • Temporary contract for general Labouring for Events & Exhibition sector.
  • Practical manual handling skills and keen ability to perform task as directed.
  • Handling of manual & power tools in a safe manner to ensure equipment longevity.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Escalated Enforcement & Recovery

Rapid Loans
03.2022 - 11.2022
  • Engage with clients regarding their arrear’s balances on active loan portfolios.
  • Manage incoming emails and customer enquires in a reasonable timeframe, fulfilling internal standards.
  • Actively manage incoming calls and transfer calls to assigned agent while following industry standard identification procedure.
  • Assess viability of asset repossession, locating and initiating vehicle repossession if need be.
  • Preform employment check and residency verification on clients of Rapid Loans Adhering to industry standard privacy law.
  • Proficient use of skip tracing tools to locate uncontactable clients.

Collections Officer

Panthera Finance
03.2021 - 02.2022
  • Engage directly with customers regarding personal financial matters.
  • Discuss and formulate short-, medium- & long-term payment strategies leading to mutually agreed to exit strategies.
  • Facilitate over the phone payments.
  • Accurately record all actions made to customer profiles practicing discretion dynamically with changing situations.
  • Actively protect and file customers data and personal information under the privacy act.
  • Formulate dynamic responses and strategies utilizing unique strengths within small teams to overcome difficult customer interactions.
  • Find unique opportunities for intervention into the collection of receivables from customers {I.e.; legal intervention}.

Customer Assist Agent

Westpac Group
10.2020 - 03.2021
  • Engage with customers of Westpac to uncover changes in circumstances that have led to arrears in their loans or credit facilities and building a comprehensive solution result in the arrears being collected.
  • Educate customers on products and the status of their accounts.
  • Schedule an internal callback and processing correctly.
  • Effectively action and transfer customer accounts.
  • Maintain strict adherence to WBC internal I.D.
  • Engage in self-guided training regimes as per WBC requests.

Customer Service Associate

TSA Group
06.2018 - 11.2019
  • Adhering to KPI's targets including call time, sales targets, customer engagement targets, and hit rates.
  • Resolving and/or directing customer complaints and queries to appropriate resolution centers.
  • Adhering to strict time limits in regards to order entry time hold time, paperwork management, and sales finalization.
  • Maintain customer engagement and thoroughly explore their current situation in regards to service usage.
  • Building and tailoring individual solutions based on customers' current and future needs around Telstra services.
  • Quickly and accurately navigate computer systems such as Siebel express and Company Specific invoicing applications.

Education

Certificate III - Telecommunications Technology

JB Hunter
01.2025

Certificate III - Process Manufacturing

Kirana Training
Gold Coast, QLD
01.2020

High School Certificate - undefined

Craigslea State High School
Chermside West, QLD
01.2016

Skills

  • Client relationship management
  • Engaged listening skills
  • Customer-focused demeanor
  • Meticulous attention to accuracy
  • Effective communication skills
  • Systematic and accurate
  • Reliable and diligent work habits
  • Committed to ongoing professional growth
  • Strong understanding of software tools
  • Safety compliance expertise
  • Results-driven approach
  • Detail-oriented data management

Timeline

Store Team Member

Universal Store
04.2025 - Current

Signage Installation

Digital Central
01.2023 - 04.2023

Labourer

CRB Groupe
12.2022 - 01.2023

Escalated Enforcement & Recovery

Rapid Loans
03.2022 - 11.2022

Collections Officer

Panthera Finance
03.2021 - 02.2022

Customer Assist Agent

Westpac Group
10.2020 - 03.2021

Customer Service Associate

TSA Group
06.2018 - 11.2019

Certificate III - Process Manufacturing

Kirana Training

High School Certificate - undefined

Craigslea State High School

Certificate III - Telecommunications Technology

JB Hunter

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Matthew Kennard