Matthew Khoury
Concord
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Sales Associate
PUMA
Homebush
11.2023 - Current
- Developed sales revenue by building strong rapport communication with customers and recommending appropriate products based on their needs.
- Developed customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- New client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- implementing effective sales strategies and maintaining a high level of product knowledge.
- Delivering fast customer service during peak hours.
IT Service Desk Analyst
Allianz Insurance Australia Pty Ltd
Sydney, NSW
03.2011 - 09.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to higher technical support needs.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Customer Sales and Service Expert
Telechoice Retail Outlet
Burwood, NSW
01.2008 - 03.2011
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Education
Diploma of IT - Information Technology
Australian Business Academy
Parramatta, NSW11.2008
Certificate I - Information Technology
Australian Business Academy
Parramatta, NSW11.2008
Certificate II - Information Technology
Australian Business Academy
Parramatta, NSW11.2008
Certificate III - Information Technology
Australian Business Academy
Parramatta, NSW11.2008
High School Certificate -
Redfield College
Dural, NSW12.2007
Skills
- Networking Support
- Hardware Support
- Technical Support
- Phone Support
- Application Support
- User Experience
- Technical Issues Analysis
- Upselling
Additional Information
- Performance Drive / Strong Commitment to Operational Objectives
- Customer Focus / Excellent Communication / Interpersonal
- Social Skills / Proactive Team Member / Motivation
- Dedication to learn
- Continuous Improvement Culture
- Decision Maker
- Lateral Thinker / Initiative
- High Self Motivation / Goal Driven / Results Oriented
Referees submitted upon request.
Hobbies
- Reading
- Gaming/Sports
- Music Composing
- Research
- Building
Timeline
Sales Associate
PUMA
11.2023 - Current
IT Service Desk Analyst
Allianz Insurance Australia Pty Ltd
03.2011 - 09.2013
Customer Sales and Service Expert
Telechoice Retail Outlet
01.2008 - 03.2011
Diploma of IT - Information Technology
Australian Business Academy
Certificate I - Information Technology
Australian Business Academy
Certificate II - Information Technology
Australian Business Academy
Certificate III - Information Technology
Australian Business Academy
High School Certificate -
Redfield College