Matthew Knight
Daisy Hill,Australia
Summary
Professional with strong background in field work and hands-on support. Prepared to drive impactful results through efficient problem-solving and adaptability. Known for effective team collaboration, reliability, and responsiveness to changing needs. Skills include data collection, site monitoring, and communication. Respected for proactive approach and commitment to achieving objectives.
Overview
27
27
years of professional experience
Work History
Field Assistant/Team Leader
Fire Ants
03.2023 - Current
- Using forage
- Taking samples
- Driving
- Stepping in as ATL when required
- Bookings
- Talking to clients
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Supervisor
Swap and Go
09.2008 - 06.2022
- Testing gas bottles
- Refilling gas bottles
- Forklift
- Loading trucks
- Paperwork
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Duty Manager
Club Rochedale
07.1998 - 09.2008
- Serving Customers
- Gaming/TAB
- Payouts
- Counting money
- Reception
- Bus driver
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
Skills
- Data collection
- Sample collection
- Professional and mature
- Data recording
- Weather monitoring
Vaccination Status - C O V I D19
Fully vaccinated
Skills Summary
Forklift ticket, 02/21/26, Open Manual Drivers Licence
Timeline
Field Assistant/Team Leader
Fire Ants
03.2023 - Current
Supervisor
Swap and Go
09.2008 - 06.2022
Duty Manager
Club Rochedale
07.1998 - 09.2008
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