Matthew Lawlor
Edgeworth,NSW
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Ice Box Liquor
11.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our membership programs
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimising out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organised in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted the Store Manager with reporting of finances, ordering and stock
- Assisted the Store Manager with establishing displays to increase sales
Night Manager
Macs Iga Boolaroo
01.2022 - 11.2022
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Ensured safety of customer through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Managed 3 employees in delivering smooth, productive night shift operations.
Cellarhand
Glandore Estate Winery
10.2020 - 10.2021
- Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
- Provided exceptional customer service during winery tours, educating visitors on the winemaking process and enhancing brand loyalty.
- Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Business - Leadership And Management
University of Newcastle
Newcastle, NSW11.2026
HSC -
Macquarie College
Wallsend, NSW11.2021
Skills
- Multi-Tasking Strength
- Teamwork and Collaboration
- Problem-Solving
- Stocking and Receiving
- Merchandise Display
- Flexible Schedule
- Strategic Planning
- Retail Store Operations
- Store Organization
- Inventory Management
Certification
Responsible Service of Alcohol (RSA)
Liquor Licensee Training
Timeline
Sales Associate
Ice Box Liquor
11.2022 - Current
Night Manager
Macs Iga Boolaroo
01.2022 - 11.2022
Cellarhand
Glandore Estate Winery
10.2020 - 10.2021
Bachelor of Business - Leadership And Management
University of Newcastle
HSC -
Macquarie College
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