Matthew Leeming
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Euromaster Autohaus
Artarmon, NSW
02.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
- Streamlined internal processes for improved efficiency and productivity within the automotive team.
- Led successful negotiations with vendors, securing advantageous pricing agreements for the workshop's purchasing needs.
- Managed daily operations, ensuring smooth functioning of all departments including sales, service, parts, and finance.
- Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
- Developed and maintained strong relationships with manufacturers, leading to better negotiation outcomes.
- Implemented inventory control measures to optimize stock levels and reduce carrying costs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Workshop Manager
Titan Ford
Brookvale, NSW
03.2022 - 04.2023
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Maintained workshop activities in line with budget requirements.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Mentored junior staff members, fostering professional growth and skill development.
- Participated in community events to promote services and engage with public.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
Internal Service Manager
Alto Audi Artarmon
Artarmon, NSW
03.2018 - 02.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Education
Certificate of Completion -
Miranda Retail Skills Centre
01.1997
Photography Certificate -
St.George TAFE
01.1995
Retail Skill Programme - Retailing
People In Progress Training Programme
Sydney, NSW01.1991
Mechanics Certificate -
St.George TAFE
01.1987
High School Certificate -
Newington College
01.1983
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Staff Management
- Customer Relation
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Motivation
- Client Relations
- Staff Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Vendor relationships
- Consistently meet goals
- Performance Improvements
- Staffing
- Performance Evaluations
- Purchasing
- Recruitment
- Expense Control
- Troubleshooting expertise
- Sales expertise
- Sound Judgment
- Vendor Negotiations
- Proficient in ERAnet/ ERApower/ MICROSOFT Office/ Xero
- Skilled negotiator
Timeline
General Manager
Euromaster Autohaus
02.2023 - 05.2024
Workshop Manager
Titan Ford
03.2022 - 04.2023
Internal Service Manager
Alto Audi Artarmon
03.2018 - 02.2023
Certificate of Completion -
Miranda Retail Skills Centre
Photography Certificate -
St.George TAFE
Retail Skill Programme - Retailing
People In Progress Training Programme
Mechanics Certificate -
St.George TAFE
High School Certificate -
Newington College