MATTHEW LE SOUDER
Mermaid Beach,Australia
Summary
Dynamic professional with extensive experience in law enforcement and hospitality management, notably with Queensland Police Service. Proven leadership in emergency response and problem resolution, enhancing public safety and guest satisfaction. Skilled in effective communication and team collaboration, driving operational excellence and fostering community relationships.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Police Officer
Queensland Police Service
Gold Coast, QLD
11.2021 - Current
- Enforced laws and regulations to maintain public safety and order.
- Responded promptly to emergencies, providing critical assistance when needed.
- Conducted thorough investigations of crimes and incidents to gather evidence.
- Developed positive relationships with members of the community through outreach programs.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Performed searches for missing persons using a variety of investigative methods.
General Manager
Hurricane's Grill Management
Gold Coast & Sydney, QLD/NSW, Australia
12.2018 - 09.2020
- Overseeing the daily operations of four venues across multiple states
- Selection, development and performance management of employees
- Monitor inventory and the ordering of food and supplies
- Optimize profits while ensuring complete guest satisfaction
- Collaborate with Finance Department to design and implement initiatives and strategies that increase sales and minimize costs
- Responsible for Food and Beverage licensing and adhere to staff compliance throughout all venues
- Enforce sanitary practices for food handling, general cleanliness and maintenance of business equipment and infrastructure
- Ensure financial and payroll related administrative duties are completed in accordance with company standards by management team
- Overseeing the management of rosters in line with wage costs and venue revenue targets
Operations Manager
Hurricane's Grill Management
Gold Coast, QLD, Australia
10.2016 - 12.2018
- Ensure structured training and development programs are carried out to meet company standards
- Working in part with Head Office to generate and drive financial targets
- Identify, analyze and resolve problems in regards to staffing, customer inquiries, stock control and venue maintenance
- Engage, lead and motivate all staff to achieve common team goals
- Provide highest quality of service to all clients, customers and suppliers in their interactions with QLD venues
- Work to maximize profitability, brand exposure and venue consistency
- Adhere to licensing compliance throughout all venues
- Ensure Leadership Team is compliant with Food and Work Health and Safety
Restaurant Manager
Hurricane's Grill Management
Gold Coast, QLD, Australia
11.2012 - 10.2016
- Managing/continuous training of 60 full/part time employees
- Continuously work with Head Office to meet labour and food costs
- Coordinate, oversee and ensure guest satisfaction of all events across multiple venues
- Responsible for implementation and rollout of new restaurant concept including décor, menu creation and staff training
- Chair monthly Food and Beverage meetings providing direction, information and communication to all areas of Food and Beverage management team including Culinary, Bar and Floor Operations
- Oversee Entire operation of: Hurricane's Grill Surfers Paradise - 400 seats, Hurricane's Wood Fire Grill Surfers Paradise - 180 seats
Food and Beverage Outlets Manager
Delta Vancouver Airport Hotel
Vancouver, Canada
03.2010 - 10.2012
- Active member of hotel Excellence Leadership Team
- Managing/continuous training of 40 full/part time unionized employees
- Direct the Food and Beverage division in accordance to standards and budgetary guidelines
- Prepare annual budgets and ongoing forecasts
- Responsible for ongoing development of BC Leadership Development Trainees
- Responsible for concept and operational change-over of Elephant & Castle Pub to Pier 73 Restaurant including décor, menu creation and training
- Continuous guest interaction, relationship building and follow up
- Oversee and direct Social Media champion: Pier 73 Restaurant - 220 seats, Hemisphere North Restaurant - 120 seats, FUEL Barista Bar - 25 seats, In Room Dining - 414 guest rooms, Signature Club Lounge - 36 seats
Food and Beverage Supervisor
Delta Vancouver Airport Hotel
Vancouver, Canada
03.2008 - 03.2010
- Managing/continuous training of 20 full/part time unionized employees
- Responsible for large group bookings in Elephant & Castle Pub
- Responsible for concept and operational change over of Hemisphere North Lounge to FUEL Barista Bar including décor, menu creation and training: Hemisphere North Restaurant - 120 seats, FUEL Barista Bar - 25 seats, In Room Dining - 414 guest rooms
Nutrition Assistant
Stratford General Hospital
Stratford, Canada
01.1997 - 12.2000
- Ensuring patients are catered for in accordance to their dietary requirements
- Accurately perform opening and closing duties of a hospital kitchen
- Organize daily food ordering and cross referencing incoming stock with invoices
- Assist with food and beverage room clean up adhering to hospital sanitation policies
- Assist with the training of new staff
- Providing personalized service while creating a comfortable relaxed atmosphere for hospital patients
Education
Tourism Diploma -
Loyalist College
Belleville, Canada01.2003
Skills
- Emergency response
- Law enforcement
- Public safety protocols
- Problem resolution
- Effective communication
- Leadership skills
- Team collaboration
- Emergency vehicle operation
Certification
• Food Safety Supervisor
• RMLV (Responsible Management of Licensed Venue) Certified
• Various Leadership and Management Training Courses
• RMLV (Responsible Management of Licensed Venue) Certified
• Various Leadership and Management Training Courses
Volunteer Experience
- McGrath Foundation Charity Event Organizer
- Caring for Communities Ltd. - Master of Ceremonies
- NACA Orphanage - Volunteer Teacher
- Launch Party of Pier 73 Restaurant
- Richmond Dragon Boat Races at University of British Columbia Boathouse
- Delta Helps Committee Member
- Charitable functions including; Ronald McDonald House, McHappy Day, Habitat for Humanity Fundraisers (Wine Down with Delta, Annual Community Cruiser Event)
Accomplishments
Police Officer of the Year - Mudgeeraba Police Station 2025
References
Available upon request
Timeline
Police Officer
Queensland Police Service
11.2021 - Current
General Manager
Hurricane's Grill Management
12.2018 - 09.2020
Operations Manager
Hurricane's Grill Management
10.2016 - 12.2018
Restaurant Manager
Hurricane's Grill Management
11.2012 - 10.2016
Food and Beverage Outlets Manager
Delta Vancouver Airport Hotel
03.2010 - 10.2012
Food and Beverage Supervisor
Delta Vancouver Airport Hotel
03.2008 - 03.2010
Nutrition Assistant
Stratford General Hospital
01.1997 - 12.2000
Tourism Diploma -
Loyalist College