Matthew Lloyd
Hamilton,United Kingdom
Summary
Enthusiastic and adaptable job seeker with a background in customer service and laboratory work. Seeking an opportunity to further develop skills and abilities. Demonstrates reliability and trustworthiness, exceptional customer service skills, and the ability to excel both independently and as part of a team. Demonstrates strong attention to detail and a sincere work ethic.
Overview
7
7
years of professional experience
Work History
Trainee Technician
Wills Bros
01.2024 - Current
- Testing both on site and in lab environments
- Learning how to carry out each test in accordance with modern British and EU testing standards
- Skills learned: Health and safety training (CSCS card awarded), Teaching, Working within small teams, Working independently, Precise document recording, Professionalism
- Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
- Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
Warehouse Operative
Pink Noise
07.2022 - 12.2022
- Executed a wide range of responsibilities including order fulfillment, label generation for couriers, delivery acceptance, shop opening duties, routine stock audits and warehouse upkeep.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Skills learned: Liaising with other departments, Working independently, Prioritising workload, Teaching new employee's, E-commerce software merchandise management tools, e.g 'Weclapp', 'Bluepark'
Customer Service Agent
Web Help - Sainsbury's Campaign
11.2018 - 02.2019
- Job included: Helping the elderly and vulnerable order shopping online, Answering customer queries, Handling official complaints
- Developed strong communication skills and demonstrated punctuality in all work tasks.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Promotions - Monetary Bonus in December 2018 and Promoted to Esure campaign (car insurance) in January 2019
Customer Service Assistant
Tesco
10.2017 - 11.2017
- Two-week duration, Voluntary placement
- Skills learned: Working with a team, Customer Service, Adhering to company health and safety guidelines
Education
Music
Open University
06.2026
National Certificate in Music (Level 6) - Music
Aberdeen North East Scotland College (NESCOL)
06.2017
Web Design - Music
Further Education And Training Award
04.2015
Skills
- Excellent IT skills and intuitive learner
- Experience with e-commerce software merchandise management tools
- Workplace Health and Safety (CSCS Certified)
- Customer Service experience with effective communication skills and a friendly, pleasant personality
- Excellent team player
- Proactive and adaptable
- Efficient Task Prioritization skills
Hobbies and Interests
- Music
- Board games
- Miniature assembly
- Cooking
Timeline
Trainee Technician
Wills Bros
01.2024 - Current
Warehouse Operative
Pink Noise
07.2022 - 12.2022
Customer Service Agent
Web Help - Sainsbury's Campaign
11.2018 - 02.2019
Customer Service Assistant
Tesco
10.2017 - 11.2017
Music
Open University
National Certificate in Music (Level 6) - Music
Aberdeen North East Scotland College (NESCOL)
Web Design - Music
Further Education And Training Award
Similar Profiles
Chloé FeeneyChloé Feeney
Assistant Quantity Surveyor at Wills BrosAssistant Quantity Surveyor at Wills Bros
Muddasar RehmanMuddasar Rehman
Pricebook Coordinator at Wills GroupPricebook Coordinator at Wills Group
Brittany CastroBrittany Castro
Clinical Manager at Mid Atlantic Retina Wills Eye PhysiciansClinical Manager at Mid Atlantic Retina Wills Eye Physicians
Jemma SwinburneJemma Swinburne
Front of house at Michelin star restaurant at Unalome by Graeme CheeversFront of house at Michelin star restaurant at Unalome by Graeme Cheevers
Shubham VartakShubham Vartak
SUPERVISOR at SUBWAYSUPERVISOR at SUBWAY