Matthew Manriquez
Harrisdale
Summary
Resourceful and motivated professional with a strong background in customer service, team leadership, IT, and general labor. Currently pursuing a Bachelor of Information Technology at RMIT University, I bring strong interpersonal skills, technical aptitude, and hands-on experience across multiple industries. I thrive in high-pressure environments, work exceptionally well in teams, and have a proven ability to lead, adapt, and deliver results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Optus Stadium
06.2023 - Current
- Lead a team during major stadium events, ensuring smooth operations and high-level customer service
- Operate POS systems and handle cash and electronic transactions
- Manage event setups and pack-downs for concerts, sporting events, and large functions
- Troubleshoot technical issues and assist in event tech operations
- Train and support new staff during shifts
Call Centre Representative
Aussie Broadband
03.2023 - 03.2023
- Delivered exceptional customer support across telecommunications services
- Troubleshot internet and technical issues effectively using CRM systems
- Worked collaboratively in a team environment to meet call metrics and service targets
- Displayed initiative and adaptability in handling customer concerns and resolving problems
General Hand / Labourer
Chandler Macleod Group
01.2016 - 02.2020
- Supported logistics and warehouse operations including pick-packing, pallet wrapping, and stock control
- Assisted with deliveries and maintained a detailed receiving log
- Liaised with clients and team members to ensure job accuracy and safety
- Developed strong attention to detail and work ethic through high-volume task execution
Education
Bachelor of Information Technology -
RMIT University
12.2024
High School Diploma - undefined
Carey Baptist College
Perth, WA11.2012
Skills
- Leadership & Team Management
- Customer Service Excellence
- Problem Solving & Critical Thinking
- IT & Computer Literacy (Java, Python, C, HTML, CMS)
- POS Systems & Tech Operations
- Time Management & Reliability
- Written & Verbal Communication
- Event Setup & Coordination
- Stocktaking & Inventory Control
- General Labor & Manual Handling
- MS Office Suite, Internet & Web Tools
- Adaptability & Willingness to Learn
Certification
- RSA – 2023
- Deliver a Service to Customers – GenU Training, 2023
- Apply Communication Skills – GenU Training, 2023
- White Card – 2017
Timeline
Team Leader
Optus Stadium
06.2023 - Current
Call Centre Representative
Aussie Broadband
03.2023 - 03.2023
General Hand / Labourer
Chandler Macleod Group
01.2016 - 02.2020
High School Diploma - undefined
Carey Baptist College
Bachelor of Information Technology -
RMIT University
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