Matthew Mascaro
Leichhardt,NSW
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to handle multiple projects simultaneously with a high degree of accuracy. Recently graduated TAFE Sydney with a Cert IV in Laboratory Techniques.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Citrus Group
06.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain accurate customer records.
- Managed over 50 customer interactions per day.
- Maintained 90% minimum approval rate on customer satisfaction surveys
Administrative Assistant
Bayswater Car Rental
09.2016 - 11.2020
- Managed over 80 phone and email correspondences daily, and handled incoming and outgoing mail and faxes.
- Consolidated office supplies and placed purchase orders to improve workplace efficiency and reduce menial handling time
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Recommended changes to existing processes to improve accuracy, efficiency, and service quality.
Education
Certificate IV - Laboratory Techniques
TAFE Sydney
Ultimo12.2023
Bachelor of Science - Biotechnology
University of Technology, Sydney
Ultimo11.2013
Skills
- Complaint resolution
- Data Entry
- Creative problem solving
- Multi-line phone talent
- Stock management
- Account management
- Recordkeeping strengths
- Office administration
- Native English fluency
Additional Information
Experience with INSURER, XACT, and GENESYS software
Experience with CARS+, and THERMEON software
LinkedIn Learning Advanced courses in MS Word and Excel
Clean NSW Driver License and own vehicle
+4y admin experience
+7y customer service experience
References
Available on request
Timeline
Customer Service Representative
Citrus Group
06.2022 - 05.2023
Administrative Assistant
Bayswater Car Rental
09.2016 - 11.2020
Certificate IV - Laboratory Techniques
TAFE Sydney
Bachelor of Science - Biotechnology
University of Technology, Sydney
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