- Enjoy participating in sports for overall physical and mental well-being
- Video Games
- Video Game Design
- Streaming
Matthew Merritt
Summary
Dynamic customer service professional with a proven track record at TSA Telco Group, excelling in problem-solving and fostering customer loyalty. Adept at utilizing point-of-sale systems and analyzing feedback to enhance service quality. Known for strong communication skills and a friendly demeanor, consistently creating positive customer experiences.
I have developed essential skills in fast-paced digital marketing environment, focusing on audience engagement and content strategy. Expertise in leveraging social media platforms to boost brand visibility and engagement. Seeking to transition into new role where these skills can drive impactful results and contribute to organizational success.
I have gained a strong experience through social media with platforms such as Canva, TikTok, Instagram and Twitch.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Retail Sales Consultant
TSA Telco Group
02.2025 - Current
- Assisted customers with product selection and service inquiries to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Analyzed customer feedback to identify areas for improvement in service offerings and store operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Spudshed
08.2022 - 02.2025
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of work area to meet safety standards.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
- Operated point-of-sale systems to manage cash register functions.
Education
No Degree - Early Childhood Education And Care
Curtin University
Perth, WA08-2029
Skills
- Problem-solving
- Customer service
- Friendly and helpful
- Attention to detail
- Strong communication and interpersonal skills
- Multitasking
- Adaptable and flexible
- Organizational skills
- Creative thinking
- Social media technologies
- Social media posting
- Content generation
Certification
Cert II - Sport & Recreational Management
Cert I - Finance Management
Interests
Timeline
Customer Service Retail Sales Consultant
TSA Telco Group
02.2025 - Current
Cashier
Spudshed
08.2022 - 02.2025
No Degree - Early Childhood Education And Care
Curtin University
Similar Profiles
Zainab AbbasZainab Abbas
HCF Service Consultant at TSA Telco GroupHCF Service Consultant at TSA Telco Group
Manpreet SinghManpreet Singh
TSA/Air New Zealand Communications Agent at TSA Telco GroupTSA/Air New Zealand Communications Agent at TSA Telco Group
Stacey PayneStacey Payne
Call Center Representative at TSA Telco GroupCall Center Representative at TSA Telco Group
Linda HEALEYLinda HEALEY
Customer Service Retail Sales Consultant at Prime Communications AT&TCustomer Service Retail Sales Consultant at Prime Communications AT&T
LEIGH BROADWAYLEIGH BROADWAY
Customer Service Retail Sales Consultant at Macys Department StoreCustomer Service Retail Sales Consultant at Macys Department Store