Matthew Messenger
Brisbane,QLD
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
9
9
years of professional experience
Work History
Agile Product Owner
Flight Centre
Brisbane, QLD
01.2023 - Current
- Identified gaps in process or workflow which could be addressed with additional automation or tools.
- Gathered feedback from stakeholders, customers, and other teams in order to refine product design.
- Maintained customer expectations with open consultations and frequent communication.
- Developed product roadmap and managed the lifecycle of products from conception to launch.
- Organised and facilitated regular scrum meetings to ensure team productivity.
- Collaborated with stakeholders, development teams, and business users to define product features.
- Created user stories for each feature based on customer feedback and requirements.
- Prioritised backlog items according to market needs and customer value.
- Supported developers through sprint planning sessions, daily stand-ups, retrospectives, demos.
- Ensured that all tasks are completed within the specified timeline while meeting quality standards.
- Maintained a clear vision of the product by regularly communicating updates across departments.
Product Manager - Operations
Flight Centre
Brisbane, QLD
09.2018 - 01.2023
- Lead a team of Operations Analysts
- Implemented new service desk for stakeholders
- Refine infrastructure and application monitoring and observability
- Maintain strong relationships with internal and external stakeholders
- Provide good recommendations to product managers based on platform performance
- Make recommendations to streamline software release processes
- Set clear expectations for the team
- Performance management
- Improve mean time to recovery to maximise system up-time
- Security of the platform
Operations Analyst
Flight Centre
Brisbane, QLD
01.2016 - 09.2018
- Set priorities for development and testing resources
- Ensure consistent quality for incidents that impact Production
- Provide assistance to internal and external stakeholders
- Monitoring performance of website
- Release management
- Level 2 support for Website Customer Support call centre
- Finance systems support
- Cloud migration of monolithic backend application
- New country rollout of website (Canada)
Education
Certified Professional - Business Value Analysis
ICAgile
Brisbane11-2018
Cert III - Travel And Tourism
Flight Centre Travel Academy
Brisbane12.2012
Cert II - Travel And Tourism
Flight Centre Travel Academy
Brisbane05.2012
High School Diploma -
Northside Christian College
Brisbane12.2009
Skills
- Key relationship development
- Team building
- Team leadership
- Talent development
- Motivating teams
- Stakeholder Collaboration
- Customer Engagement
- Data-Driven Decision-Making
- Sprint Planning
- Software Development Lifecycle
- Product Lifecycle Management
- Scrum Methodology
- Product Planning
- Roadmap Development
Timeline
Agile Product Owner
Flight Centre
01.2023 - Current
Product Manager - Operations
Flight Centre
09.2018 - 01.2023
Operations Analyst
Flight Centre
01.2016 - 09.2018
Certified Professional - Business Value Analysis
ICAgile
Cert III - Travel And Tourism
Flight Centre Travel Academy
Cert II - Travel And Tourism
Flight Centre Travel Academy
High School Diploma -
Northside Christian College
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