Matthew Metzroth
Toowoomba ,Qld
Summary
I am a hardworking 21 year old with a variety of experience. My experiences branch from servicing cars to changing timing belts & from serving customers to leading a team and running the shop without any issues or problems. I have achieved these goals due to hard work & willingness to ask questions and learn from those who have completed the work before.
Overview
7
7
years of professional experience
Work History
Supervisor
Supercheap Auto
Toowoomba, QLD
03.2016 - Current
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Education
No Degree -
Christian Outreach College
Skills
Resolving Complaints
- Employee Coaching and Motivation
- Store designated Fitment champion, Leading and training all team members on fitments how to do them correctly and safely
- Parts interpretation & advice
- Active Listening
- Problem-Solving
- Time Management
- Transferable Skills
- Open & willingness to learn
Accomplishments
- Proved my skills to become a team leader and become a supervisor at 20 & be offered Assistant Store Manager.
- Throughout years of work I have gained knowledge on cars, this has caused me to achieve knowledge that allows me to accel at serving customers with good knowledge without misleading customers.
- At Supercheap Auto Gatton I got the position of Fitment Champion. This position entails knowledge of all fitments and how to do them safely on all cars and how to train team on those jobs.
Mechanical Experience
In my spare time I have enjoyed working on my various cars over the years. This experience includes changing all belts including timing belts, changing seals/gaskets from rocker covers to crankshaft seals, servicing engine oils to changing diff & transmission oils, swapping out differentials, changing body parts such as bumpers, headlights, spoilers, exhausts & much more & transmission converting a skyline from automatic to manual. Doing these jobs have allowed me to find my passion in cars and caused me to gain skills that I wish to enhance and grow with time.
Timeline
Supervisor
Supercheap Auto
03.2016 - Current
No Degree -
Christian Outreach College