Summary
Overview
Work History
Skills
Committee member of the YWP
Additional Information
Accomplishments
Timeline
Generic

Matthew Mitchell

Summary

Senior Technical Officer with the Ops-Planning team. Qualified and experienced Water Industry Worker and opened licenced Plumber and Drainer. With a proven ability to in the manage large multi-disciplined field-based maintenance and minor project work. Including ability to Construct, repair, and maintain the water and wastewater infrastructure network.

  • Proven Supervisory and Organisational skills
  • Qualified, experienced and skilled in planning, assessing, implementing and evaluating each task
  • Strong interpersonal communication skill. Ability to form effective working relations at all levels
  • Self-motivated and confident. Reliable, with high professional standards
  • Adaptable to new ideas and working practices
  • Ability to provide others with instruction, training, and direction to ensure tasks are completed on time and within budget
  • Demonstrates a high level of planning skills at all stages of project work.

Overview

13
13
years of professional experience

Work History

Senior Technical Support Officer

URBAN UTILITIES
01.2021 - Current
  • Oversight & authority for the dispatch of all work including the effective utilisation of resources
  • Oversight & authority for the effective utilisation & dispatch of external contractors including materials
  • Liaise with customers/S&D/F&E delivering technical advice
  • Communicate with Advocacy regarding customer complaints
  • Manage planned works including resourcing and permits, including the Sewer Line Segment Cleaning Program and the Hydrant and Valve Delivery Program
  • Initiate updates on current procedures and better workflow for multiple departments
  • Stand-in for the Team Leader and Duty Manager on multiple occasions
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Developed and implemented preventive maintenance procedures.
  • Tested new software and hardware prior to deployment.

TECHNICAL OFFICER SEWER INESTIGATIONS

URBAN UTILITIES
01.2020 - 01.2021
  • H2S logging and analyses at pump stations odour control units
  • Liaising with customer complaints when sewer odours are reported
  • Work with engineers maintain and installation of odour control units
  • Metasphere sewer monitoring equipment installations and maintenance
  • Odour control unit replacement and maintenance
  • Worked well in a team setting, providing support and guidance.

WATER INDUSTRY WORKER

URBAN UTILITIES
01.2011 - 01.2020
  • Contribute to the delivery of construction, maintenance, and operations to align with customer demands
  • Ability to work alone or part of a multi skilled team and delivering excellent customer service and achieving work goals
  • Use the most effective and economical, installation, repair and operations methods and materials available
  • Ensuring customer needs are satisfied
  • Completion of all necessary forms and paperwork accurately in specified time frames
  • Identify and coordinate material\ resources to effect efficient installation, maintenance, and repair within the standards
  • Preparation of site in accordance with Workplace Method Statement
  • Read all drawings and plans, and complete worksite assessments
  • Establishing work procedures in accordance WH&S, Environment regulations and the standards
  • During my time in the field at Urban Utilities, I have performed the following tasks:
  • The laying and repairing of Water mains up to 600mm in UPVC, Fibro, Copper, Cast Iron, Ductile Iron, HDPE and Mild Steel with the fitting of all associated Valves, Meters and Thrust Blocks where required
  • Locating Faults and Utilities with ridged locater's
  • Correlate water main and detect water leaks
  • The Laying and repairing of Sewer Drains up to 1200mm, in Cast Iron, HDPE, Concrete, Earthenware, Mild Steel and PVC
  • The Installation, Design and Maintenance of Manholes and Rising Mains up to 300mm in Pressure PVC Pipe, HDPE Mild Steel and Hobass
  • Clean and Unblocked sewer mains with ridged drain cleaners, water jetting trailers and Combined sewer cleaner with automatic water recycling system
  • Sewer Inspections with tractor and push camera
  • The Installation, Design and Maintenance of Pump stations, Sewer doors and Wet wells
  • Acted as a Team Leader, FTL and participated in the standby and on call roster as a team leader

Skills

EXCEL

CRM

ELLIPSE

QDOX/DART

CLICK/CLICKP

UV3/ARC-GIS

POWER-BI

HIAFFINITY

REDEYE

Committee member of the YWP

  • 2020- Current.

Additional Information

  • Competitive Woodchopping, Shot Put and Country Living

Accomplishments

  • Over the past 12 years working with Urban Utilities, I have constantly aimed to move forward and in this time, gained an abundance of knowledge that I believe make me a strong candidate for the role of Project Manager

Timeline

Senior Technical Support Officer

URBAN UTILITIES
01.2021 - Current

TECHNICAL OFFICER SEWER INESTIGATIONS

URBAN UTILITIES
01.2020 - 01.2021

WATER INDUSTRY WORKER

URBAN UTILITIES
01.2011 - 01.2020

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Matthew Mitchell