MATTHEW MULLER
Lara,Vic
Summary
Passionate and dedicated customer-experience professional seeking to secure a role in a high-paced and dynamic environment to grow and further develop my skills and experience. Resourceful customer service provider, known for high productivity and efficient task completion. Skilled in game management, customer interaction, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless game flow and positive guest experiences. Committed to maintaining integrity and professionalism in fast-paced work environments.
Overview
33
33
years of professional experience
Work History
Table Games Dealer / Customer Service
Crown Melbourne
Southbank, VIC
08.1999 - 06.2024
- Handling large sums of cash, calculating payouts on the fly, maintaining chips, and balancing floats.
- Led and managed new dealers, providing guidance and feedback.
- Conducted audits and inspections of gaming tables and equipment to ensure integrity.
- Worked to ensure compliance with casino and government policies, regulations, and procedures.
- Managed operational changes while using my problem-solving skills to ensure efficiency.
- Maintained excellent communication and interpersonal skills for interacting with staff, management, and patrons.
- Aided patrons across multiple games, ensuring a world-class gaming experience.
- Underwent training in awareness for Austrac, money laundering, and other fraudulent methods. Counterfeit cash and chips.
- Trained in health and safety awareness.
Manager
McDonald's
Rosebud
01.1994 - 01.1999
Kitchen Hand
McDonald's
Rosebud
11.1991 - 01.1999
Customer Service
McDonald's
Rosebud
11.1991 - 01.1999
Education
Certificate II and III in Tourism -
Crown Casino
01.2001
Certificate II and III in Tourism -
Crown Casino
01.2000
Year 10 -
01.1992
Skills
- Leadership & Team Management
- Effective in guiding and coaching teams towards objectives
- Customer Service Excellence
- Proficient in addressing diverse customer needs with professionalism
- Regulatory Compliance
- Skilled in maintaining adherence to industry standards
- Adaptability
- Flexible in responding to various business demands
- Problem Solving
- Proficient in resolving conflicts and unexpected situations promptly
- Excellent customer service
- Strong mathematical skills
- Time management abilities
- Interpersonal Skills
- Decision-Making
- Active Listening
- Attention to Detail
- Professionalism
- Self Motivation
- Teamwork and Collaboration
- Goal Setting
- Friendly, Positive Attitude
References
- Daniel Glennon (Area Manager Crown Casino), 0437 073 970, djglennon@hotmail.com
- Tamara Swindells (Area Manager Crown Casino), 0400 714 579, tam@swindells.com.au
- Craig Meddings (Character reference), 0403 533 043, Craig.meddings@bay939.com.au
- 0431 205 455, mattym3212@gmail.com
Timeline
Table Games Dealer / Customer Service
Crown Melbourne
08.1999 - 06.2024
Manager
McDonald's
01.1994 - 01.1999
Kitchen Hand
McDonald's
11.1991 - 01.1999
Customer Service
McDonald's
11.1991 - 01.1999
Certificate II and III in Tourism -
Crown Casino
Certificate II and III in Tourism -
Crown Casino
Year 10 -
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