Matthew Munro
Prospect,SA
Summary
I worked in several fields, with roles dedicated to delivering high standards of customer satisfaction.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the role and that of the organisation.
With experience in the Real Estate industry, I know importance of attending to maintenance in a timely and effective manner to insure the safety and security of the occupants of the property.
Overview
24
24
years of professional experience
Work History
Maintenance Technician
Project FM
2021.10 - Current
- I work with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- I liaise with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Optimized resource usage, coordinating maintenance schedules across multiple departments to reduce conflicts.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- General maintenance of properties for landlords and Body Corporates.
- Generate detailed reports, including thermographic images and moisture meter readings, of inspections prior to the engagement of trades.
Land Sales Representative
Munro Property
2013.11 - 2021.10
- Maintained accurate records of all transactions, ensuring seamless documentation and reporting processes.
- Prepared detailed property presentations for potential clients to highlight key selling and leasing points effectively.
- Maintained property inspection schedules to provide detailed inspection reports for Landlords and Tenants.
- Reporting of maintenance, engagement of contractors, and inspections of completed works.
- Provided exceptional customer service, addressing all client concerns promptly and professionally.
- Collaborated with Management and staff to ensure smooth transactions and compliance with all laws and regulations.
- Roles included Residential Property Manager, Commercial Property Manager and Director of the Residential Department.
Customer Service Representative
Master Hardware
2012.09 - 2013.09
- Handled customer service and sales in the paint, home decor, and flooring departments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Head Chef
James Cook University
2012.01 - 2012.09
- Head Chef for four outlets - Boathouse, Refectory, Crowthers, and The Deck.
Owner/Chef
Cairns Courthouse Cafe
2007.03 - 2011.12
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- I was responsible for the daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated suppliers to maintain cost controls and improve operations.
- Observe and maintain high standards of food hygiene and occupational safety.
Demi Chef
Novotel Palm Cove Resort
2006.06 - 2007.03
- Responsible for breakfast service for up to 500 pax, A la carte buffet breakfasts, and room service
Commis Chef
Sebel Cairns International Hotel
2005.11 - 2006.06
- Breakfast Chef.
Commis Chef
Novotel Palm Cove Resort
2004.06 - 2005.11
- Transferred within Accor Hotels (from Mercure on Swanston Melbourne)
Commis Chef
Mercure On Swanston
2003.09 - 2004.06
- Commis Chef.
Commis Chef
Westin Hotel
2003.01 - 2003.09
- Transferred within Starwood Hotels ( from Sheraton Mirage Port Douglas).
Commis Chef
Sheraton Mirage
2000.01 - 2002.12
- Commis Chef.
Education
No Degree - Certificate IV Real Estate Practice
Real Estate Training Academy
Adelaide, SA07.2019
No Degree - Certificate IV in Property Services
Real Estate Institute Of South Australia
Adelaide, SA09.2017
No Degree - Certificate II in Hospitality Operations
Accor Hotels
Cairns, QLD09.2001
No Degree - Certificate II in Hospitality Catering Operations
Tafe Queensland
Cairns, QLD04.2001
No Degree - Certificate III in Commercial Cookery
Tafe South Australia
Regency Park, SA08.1999
Skills
- Building Maintenance
- Preventive Maintenance
- Safety awareness
- Maintenance Scheduling
- Problem Detection and Resolution
- Repair Work Planning
Timeline
Maintenance Technician
Project FM
2021.10 - Current
Land Sales Representative
Munro Property
2013.11 - 2021.10
Customer Service Representative
Master Hardware
2012.09 - 2013.09
Head Chef
James Cook University
2012.01 - 2012.09
Owner/Chef
Cairns Courthouse Cafe
2007.03 - 2011.12
Demi Chef
Novotel Palm Cove Resort
2006.06 - 2007.03
Commis Chef
Sebel Cairns International Hotel
2005.11 - 2006.06
Commis Chef
Novotel Palm Cove Resort
2004.06 - 2005.11
Commis Chef
Mercure On Swanston
2003.09 - 2004.06
Commis Chef
Westin Hotel
2003.01 - 2003.09
Commis Chef
Sheraton Mirage
2000.01 - 2002.12
No Degree - Certificate IV Real Estate Practice
Real Estate Training Academy
No Degree - Certificate IV in Property Services
Real Estate Institute Of South Australia
No Degree - Certificate II in Hospitality Operations
Accor Hotels
No Degree - Certificate II in Hospitality Catering Operations
Tafe Queensland
No Degree - Certificate III in Commercial Cookery
Tafe South Australia
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