Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matthew Noronha

Flinders,Australia

Summary

Hardworking employee enthusiastic about learning graphic designer field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


Overview

11
11
years of professional experience

Work History

Delivery Driver / Warehouse Assistant

Illawarra Office Solutions
09.2016 - 05.2024
  • Delivering Office Supplies and furniture to customers, as well as picking up returns.
  • Providing face to face customer service, greeting customers in a friendly manner. As well as helping customers with any enquiries, they may have.
  • Receiving stock from couriers and drivers and booking it into our computer system
  • As stock gets low or empties, moving pallets of paper to their required location in the warehouse area.
  • Organising the paper work of the daily deliveries, to meet the customers needs and ensure the an efficient run.
  • Collecting the required payment for orders.

Technology Sales Consultant

Harvey Norman Computers
10.2015 - 04.2016
  • Providing face to face customer service on retail floor and also over the telephone. Respond to all customer enquiries, providing support and guidance as required.
  • Daily stocktaking and refilling shelves. Ensuring stock is in a clean and presentable condition. Organise stock transfers between stores upon customer requirements.
  • Create customer records when processing sales, lay-bys and refunds. Ensure stock is allocated and all required information is accurately recorded. Assist and establish interest free and finance options when required.
  • Responsible for sales and inquiries in the Communications department, mainly mobile phones and accessories. Also responsible for setting up area to advertise specials and new release products. Meet daily and monthly targets. Follow procedures to suggestive sell accessories to products etc.

Buys, Loans and Retail Assistant

CashXChange
07.2014 - 10.2015
  • Providing customer service at registers, loan counters and on retail floor. Respond to all customer enquiries, providing support and guidance as required.
  • Ensure accurate management of all loans, interest payments and cash sales. Count out cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales.
  • Identify expired loans and prepare items for sale. This includes cleaning items, testing and factory restoring electronics such as mobile phones, gaming consoles, laptops and tablets. Taking photos of all items, data entry and uploading for our online store.
  • Create customer records when processing loans, lay-bys and refunds. Ensure stock is allocated and all required information is accurately recorded.
  • Responsible for keeping hold of shop keys for multiple stores. Opening and preparing shop/register for the day. Closing the store and reconciling the till.

Delivery Driver / Warehouse Assistant

Global Coffee Solutions
01.2013 - 01.2014
  • Delivering coffee and coffee machine orders to customers.
  • Collecting the correct payment for orders, and providing correct change.
  • Picking and preparing the daily orders in warehouse for the local drivers and couriers. Use of IFS SmartFreight Software to send out orders via courier.
  • Stocktake of products and reporting inventory to superior.

Education

No Degree - Employment Skills Training

Signature Training
01-2025

Certificate IV - Screen and Media

TAFE NSW
Wollongong, NSW
01-2013

Diploma - IT Networking

TAFE NSW
West Wollongong
01-2011

Skills

  • Extensive customer service skills in both, face to face and over the telephone
  • Excellent organisational and strong time management skills
  • Ability to work autonomously or with a team environment with initiative and flexibility
  • Reliable and consistent attitude with ability to maintain confidentiality
  • Loading and unloading stock and orders from and into trucks and vans
  • Route management of daily deliveries to customers
  • Order picking and processing of customer orders
  • RSA and RCG
  • Use of the Adobe Suite softwares such as Photoshop, Lightroom, Illustrator, After effects and Premier Pro
  • Camera operation for video recording
  • Valid Driver's license

Languages

English
Native or Bilingual
Portuguese
Limited Working
Spanish
Elementary
Japanese
Elementary

Timeline

Delivery Driver / Warehouse Assistant

Illawarra Office Solutions
09.2016 - 05.2024

Technology Sales Consultant

Harvey Norman Computers
10.2015 - 04.2016

Buys, Loans and Retail Assistant

CashXChange
07.2014 - 10.2015

Delivery Driver / Warehouse Assistant

Global Coffee Solutions
01.2013 - 01.2014

No Degree - Employment Skills Training

Signature Training

Certificate IV - Screen and Media

TAFE NSW

Diploma - IT Networking

TAFE NSW

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Matthew Noronha