Matthew Purtell
Kingswood,NSW
Summary
I am a customer focused individual who strives to provide tailored client service through everyday tasks. I am a strong multi-tasker with a can-do attitude. In my current role I am able to work fast paced and demonstrate strong customer service and communication skills, both through written and verbal communication. I have extensive experience with Microsoft Office and demonstrate strong computer literacy.
Overview
3
3
years of professional experience
Work History
Customer Service
Reflection Metal Polishing
01.2022 - Current
- Established welcoming atmosphere by greeting each client warmly.
- Ensured client satisfaction with excellent customer service skills and personability.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
- Enhanced workshop efficiency with proper tool organisation and inventory management.
Education
No Degree - Certificate I in Information Technology
St. Agnes Catholic High School
Rooty Hill, NSW12-2012
Skills
- Hand-tool proficiency
- Surface Preparation Knowledge
- Power Tool Operation
- Safety Consciousness
- Continuous Improvement Mindset
- Cleaning procedures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Customer Service
- Complaint Handling
- Telephone Etiquette
- Administrative tasks
Timeline
Customer Service
Reflection Metal Polishing
01.2022 - Current
No Degree - Certificate I in Information Technology
St. Agnes Catholic High School
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