Matthew Raub
Summary
Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Expertise in growing and developing a territory Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers. Adept at training, managing staff.
Overview
22
22
years of professional experience
Work History
Sales Representative
Chromagen Australia
02.2010 - Current
- Sales growth. Increased sales figures where budgets are constantly reached
- Management skills - participate in weekly National State Manager meetings.
- Acting State Manager. Manage staff, expenses, time sheets ect
- Stocktake - Manage and complete stock take
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Negotiated contracts to secure long-term business relationships and favourable pricing for clients.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales/Business Development Manager
Solahart - Brisbane South Dealership
07.2005 - 01.2010
- Increased sales revenue by identifying and targeting high-potential accounts.
- New dealership - was responsible for price setting, installation set up and processes
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
Internal Sales Representative
Rheem / Solarhart
01.2002 - 06.2005
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
Education
High School Diploma -
St Mary's College
Toowoomba, QLD11.1993
Skills
- Business Development
- Sales Closing
- Account Development
- Sales Forecasting
- Customer Service
- Network Development
- Staff Training
- Customer Relations
- Relationship Building
- Territory Growth
- Prospecting clients
- Product knowledge
Timeline
Sales Representative
Chromagen Australia
02.2010 - Current
Sales/Business Development Manager
Solahart - Brisbane South Dealership
07.2005 - 01.2010
Internal Sales Representative
Rheem / Solarhart
01.2002 - 06.2005
High School Diploma -
St Mary's College