Matthew Richters
Thornlands,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Delivery Truck Driver
Jones & Co Grocer IGA
Cleveland, QLD
06.2024 - 10.2024
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
- Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
Floor Staff Member
Hogs Breath Cafe
Victoria Point, QLD
07.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Alerted customers to upcoming sales events and promotions.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Commercial Cleaner
QFS Services
Brisbane, QLD
04.2012 - 06.2019
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Maintained clean, neat and professional entrances.
- Handled equipment, chemicals and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Adhered to company policies for appearance, thoroughness and facility security.
Concrete Finisher
A & A Pools & Supplies
Brisbane, QLD
04.2006 - 12.2011
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Demolished and repaired old concrete surfaces.
- Mixed, spread, and patched concrete to specifications.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Shoveled materials such as dirt, gravel, and asphalt.
- Created specific finishes on poured concrete.
- Operated equipment such as forklifts safely to efficiently complete site work.
Picker Packer
Golden Cockerel
Mount Cotton, QLD
02.2004 - 03.2006
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Checked inventory and selected products from specific locations based upon availability.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Education
Alexandra Hills State High School
Alexandra Hills, QLD11.2002
Skills
- Merchandise Recommendations
- Item Ticketing and Pricing
- Customer Service
- Flexible Hours
- Available Nights, Weekends and Holidays
- Returns and Exchanges
- Sales and Promotions
- Ability to Lift 40 pounds
- Attention to Detail
- Product Knowledge
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Exceeding Customer Expectations
Timeline
Delivery Truck Driver
Jones & Co Grocer IGA
06.2024 - 10.2024
Floor Staff Member
Hogs Breath Cafe
07.2019 - 04.2020
Commercial Cleaner
QFS Services
04.2012 - 06.2019
Concrete Finisher
A & A Pools & Supplies
04.2006 - 12.2011
Picker Packer
Golden Cockerel
02.2004 - 03.2006
Alexandra Hills State High School