Matthew Riley
Summary
Dynamic Maintenance Contract Coordinator at COLES Group with a proven track record in optimizing processes and reducing costs. Expert in analytical thinking and report writing, successfully managing a nationwide portfolio and implementing critical asset replacement programs. Recognized for exceptional client service and relationship building, enhancing operational efficiency across multiple stakeholders.
Overview
8
8
years of professional experience
Work History
Maintenance Contract Coordinator
COLES Group
08.2022 - Current
- Directed and aligned efforts for seamless termination of Coles Express's Transitional Service Agreement, transitioning to Viva Energy Retail.
- Handled internal and external stakeholder inquiries regarding maintenance issues for a nationwide portfolio of + 870 supermarkets.
- Enhanced processes, procedures, PPMs, and guides to minimize business costs, store disruptions, and safety incidents.
- Collaborated extensively with our facilities maintenance provider 'CityFM' on projects like renewals and critical asset replacements.
- Ensured accurate categorization of financial line items through thorough monthly investigations.
- Oversaw complete lifecycle of the Minor Proactive Critical Asset Replacement initiative.
- Directed comprehensive management processes for the Maintenance Existing Condition Report systems.
- Generated a comprehensive report to assist the field team in identifying responsible parties for asset replacement and cost recovery.
- Supported internal stakeholders by coordinating facilities maintenance roles effectively.
- Contributed to various projects and routine tasks by using Power BI, PowerPoint, and Excel in collaboration with the National Maintenance Manager.
- Documented and disseminated detailed meeting notes for various working groups.
- Leveraged expertise in various tools including data analysis applications and collaboration platforms for superior outcomes.
Assistant Store Manager
ALDI - Store Operations
10.2020 - 08.2022
- Coordinated day-to-day tasks ensuring smooth operations.
- Analyzed inventory practices on a consistent schedule.
- Evaluated conditions and standards of products to ensure consistency.
- Administered training and professional development learning of new systems and procedures among team members.
- Analyzed projected sales data to enhance operational efficiency.
- Oversaw monetary procedures ensuring accurate drawer management.
- Ensured smooth store operations through continuous job prioritization and allocation.
- Investigated and resolved discrepancies in product deliveries.
- Coordinated maintenance activities by maintaining regular communication with relevant departments and locations.
- Generated daily morning and evening reports to verify stock levels.
Hotel Operations Manager
Brighton Savoy
09.2017 - 10.2020
- Resolve customer issues and provide informative solutions.
- Oversaw management of business revenue and financial accounts.
- Managed monthly beverage inventory.
- Guaranteed seamless execution of functions and conferences.
- Managed hotel closure and readied rooms for upcoming guests.
- Efficiently attended to emerging maintenance challenges.
- Scheduled staff for various functions, events, conferences as well as restaurant service on a weekly and monthly basis.
- Supervised a multifunctional team to ensure smooth everyday functioning in various service areas.
- Supervised management of 70 accommodation rooms, function/conference rooms, private bar area and bay view restaurant.
Education
Bachelor of Science - Major in Psychology
Monash University
Clayton01.2015
Skills
- Analytical thinking
- Verbal communication
- Written communication
- Client service
- Relationship building
- Networking
- Positive attitude
- Information retention
- Contract management
- Financial reporting
- Project management
- Stress management
- Attention to detail
- Report writing
Timeline
Maintenance Contract Coordinator
COLES Group
08.2022 - Current
Assistant Store Manager
ALDI - Store Operations
10.2020 - 08.2022
Hotel Operations Manager
Brighton Savoy
09.2017 - 10.2020
Bachelor of Science - Major in Psychology
Monash University
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