Matthew Roach
Rouse Hill,NSW
Summary
Proven multitasker and exceptional communicator, I've honed my skills in customer service and organization.
My background in education and hospitality, underscored by my CPR and First Aid training showcases my ability to lead with empathy and ensure safety, achieving significant improvements in client relations and operational efficiency.
Overview
3
3
years of professional experience
Work History
Educator
Guardian
05.2024 - Current
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Managed daily attendance records, ensuring accurate documentation of student participation in the program.
Front Desk Receptionist
Employsure
09.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Floor Coordinator
Fig N Co Cafe
04.2022 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving Front of house related issues.
- Assisted in staff training for consistent performance standards across all team members.
- Ensured store cleanliness by regularly inspecting and addressing housekeeping needs on the floor.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
No Degree - Animal Care Cert II
Taronga Zoo
Mosman, NSW07-2023
No Degree - Year 10 Completion
Rouse Hill High School
Rouse Hill11-2022
Skills
- Exceptional customer service
- Cleanliness standards
- Organization skills
- Customer/Client relations
- Mail handling
- CPR training
- Group leadership
- Multitasking Abilities
- First Aid Training
Timeline
Educator
Guardian
05.2024 - Current
Front Desk Receptionist
Employsure
09.2023 - 02.2024
Floor Coordinator
Fig N Co Cafe
04.2022 - 11.2022
No Degree - Animal Care Cert II
Taronga Zoo
No Degree - Year 10 Completion
Rouse Hill High School
Similar Profiles
Vidhi SonkarVidhi Sonkar
Senior Analyst at GuardianSenior Analyst at Guardian
John FenderJohn Fender
Construction Superintendent at GuardianConstruction Superintendent at Guardian
Johnathan MunozJohnathan Munoz
Managing Associate at GuardianManaging Associate at Guardian